About Nichelle_M

Nichelle_M · ‎06-05-2019

Hi @NancyJ2139, We're sorry to hear that! It's definitely recommended to send yourself a test version of your draft email campaign before sending to your contacts. If the test email doesn't arrive in your inbox you'll first want to find out if it was filtered to your spam folder. If it's not there either, please feel free to reach out directly to a Deliverability Specialist for more assistance. They can help determine if the email provider, your security program or even your server may be flagging or blocking your email and what to do.

Nichelle_M · ‎09-14-2018

Hi @AaronW75, Thanks for your feedback and we'd be sorry to see you go! At this time we offer a variety of web-safe and non-standard fonts. Web-safe fonts have the highest likelihood of being installed on the broadest array of computers and devices, so they are less likely to impact your email design. However, we understand how important it is to match your company's branding and will submit your concerns to our programmers.

Nichelle_M · ‎08-28-2018

Hi @DavidW76071, We're sorry for any frustrations with adding a link to Instagram within your email campaign. After adding the URL into the field next to the Instagram icon you'll want to be sure and click Done on the toolbar, and then Save at the top: Please do let us know if you're still experiencing any issues as we're here to help!

Nichelle_M · ‎07-05-2018

Hi Cathie, Thanks for reaching out about this! Before using click segmentation with your email campaigns you'll definitely want to make sure you're capturing all those new contacts! Our plugin, Constant Contact Forms for WordPress, lets you create a customized sign-up form right on your WordPress site and syncs those contacts directly with your Constant Contact account. Please note you'll need WordPress version 4.0.0+ or the supported PHP version 5.4+ to use this plugin. Otherwise we have a variety of other tools to help capture new contacts.

Nichelle_M · ‎06-28-2018

Hi @RehanaL8, You are very welcome and we're happy to help! Please let us know if you have any further questions about linking phone numbers.

Nichelle_M · ‎05-31-2018

Hi @ReinhardS0, Thanks for reaching out and we're happy to help! If you're seeing line spacing inconsistencies in the text it could be related to problematic text that was copied/pasted into your email campaign. You'll just need to "strip out" or remove the formatting that is causing the issues. Please let us know if you need any further assistance with this!

Nichelle_M · ‎05-15-2018

Hi @AjiaP, That's a great question! Because a valid physical address is legally required to display in your email campaign's footer it can't be entirely removed. However, you can use a PO box for your company if you're not comfortable using your home address.

Nichelle_M · ‎05-07-2018

Hi @TJOCE, Thanks for reaching out and we're sorry to hear this! While this is a great way to change up your regular emails and add a personal touch to your marketing not all email clients support animated GIFs. Given that you'll want to make sure to add a caption or include an image description just in case the GIF doesn't play. It sounds as though this is what you're experiencing!

Nichelle_M · ‎04-18-2018

Hi @EvaJ, Thanks for reaching out about this! We apologize for any inconvenience and do understand how important it is for your contacts to share your email campaigns. I forwarded your feedback to our programmers and tracked this request in your account. Please let us know if there's anything else we can assist you with!

Nichelle_M · ‎02-26-2018

Hi @AmyD7196, We're very sorry this is happening within your email campaign as well! Please know that we are tracking this for our engineers who are working to fix it as quickly as possible. In the meantime, the workaround is to change the Outer Background Color to match the Inner Background Color. Within the editor, click the Design tab, and then you can click the color squares to change the background colors:

Nichelle_M · ‎02-09-2018

Hi @RicardoW3, Thanks for reaching out about this! You are correct in that documents and image files are limited to 5 MB or less when uploading them to the Library in your account. Assuming it's a pdf, we recommend compressing your pdf file to make it smaller. If you're not able to compress the file when saving it, you can search online for free tools that compress pdf files.

Nichelle_M · ‎02-06-2018

Hi @AshKey, We're very sorry to hear that lines are appearing in your email campaign as well. We are tracking this in customer accounts and our engineers are working as quickly as possible to get it resolved! We do know that this seems to be happening with email marketing templates from all email marketing companies. Nevertheless, in some cases, combining multiple blocks into one block will reduce the number of lines. Another workaround would be to match the Outer Background color of your email campaign with the Inner Background color. In your email campaign, click Design to change the background colors:

Nichelle_M · ‎01-23-2018

Hi @RonaldS2, Thanks for reaching out with your concern about being able to indent text. We do understand how it would be helpful to have this as an option in our newest editor and will submit your feedback to our programmers. Thanks for letting us know!

Nichelle_M · ‎01-16-2018

Hi @DaveP2371, Thanks for checking in about this! We are currently working on a resolution and you will be notified via email when it has been completely resolved. We appreciate your patience!

Nichelle_M · ‎01-16-2018

Hi @NSULaw, I checked your account and can confirm that you will be notified when this is completely resolved. Thanks for your patience!

Nichelle_M · ‎01-08-2018

Hi @JamesA934, Thanks so much for inquiring about the table functionality in our newest editor. We understand how it might be easier for you to utilize a table rather than insert screenshots. At this time we are still collecting feedback for our programmers about adding this feature and I'm happy to add yours!

Nichelle_M · ‎01-08-2018

Hi @MikeF4652, We're sorry about this issue and appreciate you reaching out about it. Please know our programmers are working directly with Microsoft to get it resolved as quickly as possible! In the meantime, we encourage you to also report this issue to Microsoft as it will help to expedite the resolution. In addition, I have requested that you be notified via email when it is resolved (notification will be sent to the main contact email address for your account.)

Nichelle_M · ‎07-24-2017

Hi @PatrickH685, Thanks for reaching out about this as we know how important it is for your contacts to receive your email campaigns! Here's a helpful resource for understanding and managing Bounces. Knowing the type of bounce is a great first step to getting this resolved and your email campaigns delivered. I'll also include a link for some additional steps on what to do when a contact didn't receive your email campaign. I hope this helps!

Nichelle_M · ‎05-25-2017

Hi @AlanP70, At your request the Constant Contact logo has been removed from the footer of your email campaigns. You may need to log out and log back into your account for the change to take effect.

Nichelle_M · ‎05-25-2017

Hi @AlexandraR409, We certainly understand and at your request the Constant Contact logo has been removed. You may need to log out and log back into your account for the change to take effect.

Nichelle_M · ‎05-25-2017

Hi @FrankieS44, The Constant Contact logo has been removed from the footer of your email campaigns. You may need to log out and log back into your account for the change to take effect.

Nichelle_M · ‎05-25-2017

Hi @numberz, I checked your account and it looks like we were already able to take care of this for you. My apologies we didn't get a timely reply to this posting. Please let us know if you need any further assistance!

Nichelle_M · ‎05-25-2017

Hi @JoshR44, It appears that your request to remove the Constant Contact logo from the footer was posted twice. I just wanted to follow-up to this particular post and confirm that it was indeed removed. Please let us know if you need any further assistance!

Nichelle_M · ‎04-20-2017

Hi @AntonyA6, The footer has been removed. Please note you may need to log out of your account and log back in to see the change.

Nichelle_M · ‎04-03-2017

Hi @renaultf1, @CarolW86 and @wnedwbfo, I'm very sorry you're experiencing this issue. Our team has been working to resolve this as quickly as possible and we apologize for any inconvenience. Please feel free to reach out directly to our Deliverability team for guidance and assistance with this.

Nichelle_M · ‎04-03-2017

Hi @McBrideCapital, I checked your account and it looks like you already reached out to Customer Support about this earlier today. Please let us know if you need any further assistance!

Nichelle_M · ‎03-20-2017

Hi @CodiE, You are very welcome and we love all of our wonderful customers!

Nichelle_M · ‎03-20-2017

Hi @CodiE, I checked your account and saw that we were able to assist you with this earlier today. If you have more questions or concerns about the email footer please don't hesitate to reach out. Have a great day!

Nichelle_M · ‎03-16-2017

Hi @ArturoS848, My apologies, however, your account is currently a trial account and therefore we are not able to remove the Constant Contact logo. Only paying customers can request to have the Constant Contact logo removed. We make it easy to upgrade to a full account though! Just click View Pricing to get started:

Nichelle_M · ‎03-08-2017

Hi @EdwardA4, The Constant Contact logo has been removed from the footer of your email campaigns. You may need to log out and log back into your account for the change to take effect.

About Nichelle_M

Re: Not Receiving Test Emails

Re: Adding Fonts

Re: Add Instagram Link Not Working. Won't Save!!!...

Re: LEARN MORE: Using Click Segmentation in an Ema...

Re: Clickable phone numbers

Re: How do I change the line spacing? It is fine i...

Re: Address display

Re: How to use GIFs in your campaign

Re: Forward email button

Re: Lines on sent email....

Re: File Size

Re: Lines on email

Re: Bullets and Specified Indentation

Re: Microsoft Office 365 Safelinks is flagging Con...

Re: Microsoft Office 365 Safelinks is flagging Con...

Re: Inserting a table

Re: Microsoft Office 365 Safelinks is flagging Con...

Re: All Roadrunner Contacts Bounced as Undeliverab...

Re: Remove CONSTANT CONTACT logo from emails

Re: Remove CONSTANT CONTACT logo from emails

Re: Remove CONSTANT CONTACT logo from emails

Re: Remove CONSTANT CONTACT logo from emails

Re: Remove CONSTANT CONTACT logo from emails

Re: Can Somebody Remove the Constant Contact Banne...

Re: All Roadrunner Contacts Bounced as Undeliverab...

Re: Can Somebody Remove the Constant Contact Banne...

Re: Footer

Re: Footer

Re: Mail Footer

Re: Can Somebody Remove the Constant Contact Banne...