Yes, I agree Robert, great questions. I would also like to know what "rarely open your emails or click the buttons and links" means. There is obviously a formula. Not sure I agree that those who rarely check are totally useless to market to, though I would like to increase my open rate. I also am skeptical that my most engaged are my most valuable since I can see they are my competitors, ha!  Would love to learn more about how best to clean things up. Thank you ... View more

My survey is still stuck in preview mode even though it's an "active" campaign and I used the link from the "share" button. Is there anything else that I can try? ... View more