Yes, I agree Robert, great questions. I would also like to know what "rarely open your emails or click the buttons and links" means. There is obviously a formula. Not sure I agree that those who rarely check are totally useless to market to, though I would like to increase my open rate. I also am skeptical that my most engaged are my most valuable since I can see they are my competitors, ha! Would love to learn more about how best to clean things up. Thank you
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Hello @WashCoSWR ,
Please see my earlier response to this thread. If any of the campaigns you have the survey's actual link inserted into are still in Draft, Scheduling, or Pending and are not being viewed live after publishing / sending, then the linked survey will still be in preview mode.
Assuming you've made the survey live...
If you're looking at your email in the Preview window, and click the survey link it will be in preview mode.
If you test send an email with the survey link, it will be in preview mode.
If you put the survey link onto a landing page or ad, and you're viewing them in preview mode the survey link will open in preview.
When you've actually sent out the email to contacts by scheduling it, the survey link will work as intended. When you're viewing the approved and published ad on the social platform, the survey will work as intended. When you're viewing the landing page as an actual page after publishing (not in preview mode), the survey link will work as intended.
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