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About SilviaG20
SilviaG20
Member
since
03-18-2017
Online
20
Posts
3
Kudos
0
Solutions
Badges
02-09-2022
10:33 PM
Hi John, Thanks so much for your help and prompt reply! Our developers will check the information you’ve provided. Thank you again! Best, Sara
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02-08-2022
06:47 AM
Hi there!
I want to know the best time for my customers to send emails. Is there a way to download my past campaigns in a batch, especially the open-time data as shown in the picture below? Can I use API to do it?
Any help will appreciated!
Best,
Sara
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10-25-2021
11:52 PM
Hello William,
We received the email from your team. But no exact reason or solution that we could use. The anniversary email is important to us, please check again.
PS: Please email the reply to the following addresses: and
Regards
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10-25-2021
05:06 AM
Hi there, We scheduled the Nov. Anniversary automation emails and selected the exact list and 'on anniversary' option. But the email was sent to '494 people' which are not in our list. As you can see in the picture below. The number of 'sent' is not correct. All of the 4 anniversary emails are not right. Please have a check for us! Thank you! PS: We don't have this issue before the update of the anniversary automation function. And we just canceled all these 4 campaigns. How can we solve this issue?
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08-17-2020
02:44 AM
Hello William,
I will wait for your respond. Please contact me as long as there is a result. Thank you.
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08-14-2020
03:47 AM
We still have several questions. Please help. I. Anniversary Automation Q1. When we inactive the anniversary email of July , it becomes a draft. Then we couldn't find the data of our anniversary email. How can we get back those datas? II. Tea time email Q1. We tried to send the 'afternoon tea bonus' before at 3pm. But it failed for about 4 times. We sent you the email and you replied that there was a bug at 3pm , which caused the failure of sending the email. Then we tried to send it at another time , but still failed. Please tell us the specific reasons for the failure Please have a check! Thank you.
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08-13-2020
08:15 AM
Bug with anniversary automation
Hi! We've scheduled the August anniversary email, but it is almost the half of this month, the email open rate is still 0%, There must be a bug. Please check it. Moreover, When we inactive the anniversary email, it becomes a draft. Then we couldn't find the data of our anniversary email. How can we get back those datas?
Thank you!
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12-13-2019
07:41 AM
Hello API developers, When I tried to upload our contact list through your API, I met a server error as shown in the picture below. I've noticed that the issue mostly happened when our list has over 400 contacts. Could you please tell me how to solve it? Awaiting for your reply! Sincerely, Sara
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- Tags:
- API
- server error
12-04-2019
04:18 AM
Hi Jimmy, Thanks for your help! We've found the client_secret. Have a nice day!
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12-04-2019
04:09 AM
1 Kudo
hello . I used the server flow but your response is always {"error_description":"Authorization code is invalid or expired.","error":"invalid_grant"} im sure the Authorization code is correct i have attempted many times
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11-29-2019
07:40 AM
Hello API developers, Can you please help me with below questions? Where can I find the client_secret? I didn't find it in "My application". I failed to get the token as shown in the picture below. I thought that the issue may be caused by the lack of client_secret. Could you please tell me how to get the result response like what your docs told? (with cURL or nodejs) How to get this? Awaiting for reply!
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Labels:
- Labels:
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API V3
11-21-2019
07:32 AM
Hi Jimmy, Thanks for your prompt reply! I'd like to know how long it would take to fix the timeout issue. Could you please inform me if you fixed the issue? Thank you in advance!
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11-19-2019
10:46 PM
2 Kudos
Hi there, I met 3 issues when I used Constant Contact's V3 APIs. Can anyone help me with it? 1. How to resolve the frequently timeout problem, as shown in the picture below?（error_key: server_temporarily_timeout） 2. How to send request with JavaScript? I got the result id '{}' when I tried. Could you please give me a JavaScript demo? 3. Where can I find the List_id in V3? Any suggestions? Waiting for your reply! Sincerely, Sara Cai
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03-09-2018
02:31 AM
Hi Patrick. Thanks a lot! Hope the issue will get fixed soon. Please send the the overall reporting to my email dongyuan.cai@me2zen.com. Have a nice day! @SilviaG20
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03-07-2018
10:41 PM
Hi Patrick. The issue still exists. Here're some relevant screenshots. Thanks for your help!
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03-02-2018
02:38 AM
Hi! When I went to schedule a new email campaign, I found you there was a new feature A/B test after the Subject, so I used the feature. It showed the campaign's been done. However, I’m unable to check the result. Always get an error message :”You’ve encountered an error! Sorry about that. Please try again in a few minutes”. Please advice! Thanks, Sara
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