1. We wanted to create a segment to omit those that received the last monthly email, so timeframe of 1 month. We want to apply 2 criteria: "those on a list" AND "didn't receive the last month's email". However we can't select that last monthly email if we sent out too many communications in the last month. Separate to that issue 2. When trying to segment by 'custom fields' it omits numerous custom fields. So if we asked someone for their interests, and try to segment by that specific interest, we only have a handful of fields (~20/40) to choose from. Doesn't seem to be any reason why some are included and others are not. 3. Short of #2. working, we have segmented the main list via Excel and our CRM to generate a new list to upload. We don't want those receiving the personalized email to also receive the general email, so we tried to omit them by filtering the 'Main' list by the 'New' list we generated. Hopefully this gives a little more clarity.
... View more