About Briody_W

Hello @NancyJ375,   Thank you for reaching out to us!  We have actually just recently released a layout in new 3GE templates that does allow for two different colored blocks to exist in a single row.  If you select a new template from the "create" button in your campaigns tab, you will find a new sidebar layout.      For this layout, one color is controlled by the paint can in the little gear widget seen when mousing over the block and the other color is controlled by the "Feature Articles" color under the design tab!         ... View more

Hello @DonnaB927,   Thank you for reaching out to us!  At this moment, this has not yet been added, but I will absolutely attach your feedback to the account and pass it along to the appropriate teams for review.  I do apologize for the inconvenience.   ... View more

Hello @SEAS_Sailing,   Thank you for reaching out to us!  The resend to non-opener's feature is still available for all third-generation templates and can be found during the scheduling process right under the section where you chose a time to schedule for later!  If you are using a legacy template or have already sent the email, you would need to resend to non-openers manually.   ... View more

Hello @MainStreetCommunityFoundation,   Thank you for reaching out to us!  I'm sorry you are experiencing this with your replies.  We are actively collecting feedback on this issue and I would love you pass it along to the appropriate teams for review.  What email client was the email was replied from? The @email.com should be more than enough. Also, what is the email client you received it to? Do you have a screen shot of how the email looked when you received it?  I do apologize for the inconvenience.   ... View more

Hello @AndrewB6282,   I wanted to provide a little more information on what appears to be happening in your emails.  You are using our Legacy Editor which is prone to latching on to styles and formatting that may have been present in the source that the text was copied from.  This results in there occasionally being some buildups in the HTML code of the block that can cause some strange instances, such as the extra line break that you are experiencing.  We do encourage migration to the Third Generation Editor since we see fewer instances of text changing like this, but also for its compatibility with mobile devices.  Alternatively, though, I would suggest deleting old blocks and placing new ones in before adding your copy as well as pasting the text in to a basic text editor to clear background styles before copying from that text editor to paste into the block.   ... View more

Hello @AshleyG888,   Thank you for reaching out to us.  I'm sorry to hear that you are having trouble reaching the upload from file page.  I just checked the page on my end and it does appear to be loading.  For the sake of troubleshooting, could you please send us an email to communitysupport(at)constantcontact(dot)com with your username as well as your internet browser?  Have you tried going to the page in an alternative browser? If so, which one?   ... View more

Hello @LatinasandPower,   Thank you for reaching out to us with your feedback!  I will absolutely be sure to note your request and attach it to your account!   ... View more

Hello @LauraH8718,   Thank you for your feedback!  I absolutely can see how a sooner resend could be beneficial in those situations.  As of this moment, to resend only a day or so after the original email, you would need to save all of the Did Not Opens to a list and schedule a fresh copy to that temporary list.  I will absolutely pass along your feedback on that to the appropriate teams.   ... View more

Hello @EpicIS,   Thanks for getting back to us.  I apologize for any confusion.  You would have to create and host the .ics file outside of Constant Contact.  You could then create a link to the location of the hosted file's URL and place that link in the body of the email.   ... View more

Hello @EpicIS,   Thank you for reaching out to us.  We saw your other post on the matter, but I wanted to make sure we replied to you here as well.  We have updated the process for the RSVP block and the add to calendar link will no longer appear on the Thank You page.  Contacts will need to manually add the time and date to their own calendars when using an RSVP block.  We are absolutely collecting feedback and I will be glad to pass this along to the appropriate teams for review.  I apologize for the inconvenience.   ... View more

Hello @EpicIS,   Thank you for reaching out to us!  We have updated the process for the RSVP block and the add to calendar link will no longer appear on the Thank You page.  Contacts will need to manually add the time and date to their own calendars when using an RSVP block.  We are absolutely collecting feedback and I will be glad to pass this along to the appropriate teams for review.  I apologize for the inconvenience.   ... View more

Hola @user6484,   ¡Gracias por contactarnos hoy! Pido disculpas por las molestias. Nuestro sitio web está en inglés, pero tenemos soporte en español por teléfono. Por favor, háganos saber si hay algo con lo que podamos ayudarlo.   ... View more

Hello @MarissaL777,   Thank you for reaching out to us!  On the billing activity page, you will need to be sure to either select a time frame from the drop down menu on the upper left or type one in after selecting the time period entry on the upper right.  After doing so, it will start to compile a report which could take a minute or so to complete.   ... View more

Hello @IlliniMediaCompany,   Thank you for reaching out to us! I apologize for the delay in getting back to you.  I would recommend making a brand new Text Field and then trying to enter the information in one of your contact profiles.    ... View more

Hello @KayH68,   Thanks for your feedback! I absolutely see the utility in that feature. I'll make sure to add your voice to the request!   ... View more

Hello @MichaelW21,   Thank you for reaching out to us. I do apologize for the delay in getting back to you!  For the time being, Social Share will only be available to business pages on that platform.  They had released an update stating that this change was intentional on their part and their changes reach all third party applications that post to personal pages on behalf of the user.  A popular work around is to take The Permanent URL for an Email and post that directly to your wall.  I apologize for the inconvenience.   ... View more

Hello @HeatherS89365,   Thank you for reaching out to us.  I can understand how convenient it would be to have the option to permanently delete unwanted campaigns.  I will absolutely add your name to those that are requesting this feature!   ... View more

Hello @mbnla,   Thank you for getting back to us!  That is definitely strange that it is doing this so inconsistently.  I am going to add that additional feedback to help our engineers figure out what is going on with that.  For the time being, I would recommend removing the old Read More block and placing in a new one when trying to update the links in your newsletter.   ... View more

Hello @FirstNameL10623,   Thank you for contacting us.  For compiling a list of opens, I would recommend creating a segment! From the segments tab at the top of the Contacts screen, you will be able to create a segment of everyone who has opened an email in up to the last 90 days.   ... View more

Hello @W.BarryN,   Thank you for reaching out to us.  I do see that you had gotten in contact with our support team earlier, Were you able to get everything taken care of? If not, is there anything else we can do for you?   ... View more

Hello @ProbalC4,   Thank you for contacting us today! Due to security concerns, I am unable to discuss any details of account specific billing. I would recommend printing off invoices with details in order to see if you can find some identification as to what the charge was for.  Please let us know if you need anything else.   ... View more

Hello @chetjchaney,   Thank you for reaching out to us.  I would be happy to help you troubleshoot this.  Could you please email us at communitysupport(at)constantcontact(dot)com with your username and the email addresses that you were trying to send test emails out to?  I would be glad to take a closer look.   ... View more

Hello @MarieU0,   Thank you for reaching out.  I apologize that you are encountering this issue.  I would love to see if I can find out what exactly is going on there.  When next it happens, would it be possible for you to take a screenshot of the error and send it to communitysupport(at)constantcontact(dot)com with a reference to this post? We would be happy to take a close look.   ... View more

Hello @JosephB58,   Thank you for reaching out to us.  In order to change the account owner, you will want to make sure you update all of the categories in the My Account page to the new owner's details.  Also be sure to have them set a new security question as this will make sure we can quickly and efficiently assist them with and account sensitive matters over the phone.   ... View more

Hello @BobG4466,   Thank you for reaching out to us today.  I understand that having the ability to build your list during the trial phase would absolutely be a benefit.  I have passed that feedback along to the appropriate teams for review.  The trial as it is now is primarily geared towards promoting what sorts of tools we have available in the product.  You are still absolutely able to send emails during the trial.  If you did want to use the sign-up forms, you would need to convert to a paid account, but in the event that it did not meet your expectations, we absolutely have a satisfaction guarantee.   ... View more