About Chris_L

Chris_L · ‎11-21-2018

@VMC_Email-Manager Thank you for the comment. I apologize for any confusion. You are correct, you can no longer select 2GE templates. If you had an older campaign (Legacy Newsletter) that originally used the 2GE editor you could make a copy of that campaign and it would still use the 2GE editor. I believe that @SamuelM8 is continuing to copy an older campaign to use the 2GE editor.

Chris_L · ‎10-29-2018

@nqmarketing If you copy one of your older campaigns it will use the older editor. On your campaigns page look for one a campaign that says "Legacy Newsletter Email" under the campaign name and make a copy of it this will load the older editor and you can use that to build your new campaign.

Chris_L · ‎10-17-2018

@rcppubs23 Thank you for the feedback about the ability to see more contact field data without the need to click into the record and how useful it would be to have a better option to print the information. I can see how this would be useful. The team is always looking for this type of feedback to give the users a better experience so please continue to provide it.

Chris_L · ‎09-07-2018

@Cheryl_M Thank you for the feedback and idea. I will open up the idea for voting. What are some of the reasons you have run into that you wished you were able to recall a campaign send? Do you think an additional confirmation screen before scheduling a campaign would help catch any of those reasons?

Chris_L · ‎09-07-2018

@TachinaR Thank you for your feedback and we are glad you like the feature and find it useful. As for your questions you are able to export the segmented list as well as create a list from the segment. If you click on the three dots to the right of your segment it will bring up an option menu with a number of different options for you and adding to a list and export are both options. This is a knowledge base article that shows you how to add a defined list segment to a contact list. As for your third question about being able to click on a contact record from within the segment I understand how this would be useful and will bring this idea up to the product owners.

Chris_L · ‎08-30-2018

@AlexisK58 thank you for providing your feedback and idea. I have opened this idea up for voting.

Chris_L · ‎08-29-2018

@NelleC Thank you for the feedback and idea. I have opened the idea up for voting.

Chris_L · ‎08-29-2018

@SarahH719 The Nonprofit Volunteer template in the blog post you referenced is an older template that unfortunately is no longer available and we should have the blog post updated. Thank you for pointing this out and I am sorry for the confusion. We do have other Nonprofit templates available for you to use to build your campaigns hopefully one of those or any of the other templates we have will work for you.

Chris_L · ‎08-27-2018

@MaxI121 Thank you for the feedback. It sounds like you would like to have the ability to stop the columns from stacking on top of each other when a campaign is viewed on a mobile device. This is a great idea and I have opened it up for voting.

Chris_L · ‎08-14-2018

@AhrenT8 Thank you for the feedback. Currently there is no option to edit the Resend to Non-Openers mailing after the original campaign has sent. But I understand how this feature could be useful. I have opened your idea up for voting.

Chris_L · ‎08-14-2018

@PaulM972 Thank you for the feedback and idea. There is a feature request to add the option to schedule a Resend to Non openers at a later date if you did not initially select the "Resend to Non-Openers option" when scheduling the original email. I have open this idea up for voting.

Chris_L · ‎08-08-2018

@USMB Thank you for the additional information. I will bring this issues up with the product team. I appreciate you responding back.

Chris_L · ‎08-08-2018

@USMB I apologize you are having this issue. What you are seeing is the HTML hex code for an apostrophe, obviously this is not intended. Can I ask if you copy and paste the preheader text from a different source or are you typing it in directly? Also which email clients have you seen it display like this? Any additional information you can give me will be helpful.

Chris_L · ‎07-24-2018

@SallyH42 Thank you for the feedback. Currently you are right there is no way to edit the web version of a sent campaign. I can understand the value of being able to fix spelling or grammatical errors after the campaign has sent. I have opened up your idea for voting and we can see if other CTCT customers would find this valuable.

Chris_L · ‎07-12-2018

@PedroM575 and @ConnieS37 thanks for the feedback. I will pass the requests onto the template team.

Chris_L · ‎07-03-2018

@NikiK6 Thank you for taking time to provide feedback. I have passed your comment on to the template team.

Chris_L · ‎06-25-2018

@elizabeth.orourke Thank you for the feedback. I understand this is an important feature to you and others and I have passed along your comments to our product team.

Chris_L · ‎06-15-2018

@LisaB834 Thank you for the valuable feedback. These are some good ideas and I will pass your comments on to the editor team.

Chris_L · ‎06-06-2018

@MattL842 You are welcome and thank you for the additional ideas to enhance the RSVP block. I will pass these ideas on as well.

Chris_L · ‎06-06-2018

@MattL842 I think this would be a great addition to the RSVP block and I have opened your idea up for voting. Thank you for the feedback.

Chris_L · ‎05-30-2018

@Marisa_M Thank you for the feedback and use case for the ability to insert tables. We know the ability to add tables is useful and are tracking the feedback.

Chris_L · ‎05-17-2018

@DavidM4963 Thank you for your feedback about how you would like to use tables in your campaigns. We recently released a 5 column layout to address some cases where tables would be used. I understand this may not work for your specific use case and will pass along your concern to our product team.

Chris_L · ‎05-02-2018

@SamuelM8 Thank you for your post. We closed the original post after we launched the 5 column layout because it will solve some cases for some users. We understand it will not solve all use cases. We have opened this topic up for voting so we can better understand from the community the use cases that only tables will work. We appreciate your feedback.

Chris_L · ‎04-27-2018

@DianeB4507 this is a good idea and I understand your frustration. I have opened the idea up for voting.

Chris_L · ‎03-21-2018

Thanks for the feedback-- I'm opening this for voting

Chris_L · ‎03-21-2018

Thank you for the feedback @MARCIA11, Sorry to hear you're having trouble in the new editor. I'd like to understand your feedback better. Are there any specific reasons you are wanting to edit the HTML? As far as controlling the size of images-- are you having trouble controlling them within the editor, or are you seeing them re-size after you send? If you'd like to chat with someone let me know and we can have a member of our team reach out to help

About Chris_L

Re: Adding Tables to 3rd Generation

Re: Adding Tables to 3rd Generation

Re: segmentation

Re: Message Recall - Status changed to: Voting Ope...

Re: segmentation - Status changed to: Open Questio...

Re: Time warp for multiple time zones - Status cha...

Re: Telephone Links - Status changed to: Voting Op...

Re: Need more templates!

Re: Ability to turn off Stacking columns on mobile...

Re: Editing during holding periods - Status change...

Re: Would like to schedule Resend to Non-Openers a...

Re: Preheader programming needs a correction

Re: Preheader programming needs a correction - Sta...

Re: Editing the version of a message viewable via ...

Re: Need more templates!

Re: Need more templates!

Re: 3GE Account, I'd like to add indentation capab...

Re: Adding More Flexibility To Your 3rd Generation...

Re: RSVP

Re: RSVP - Status changed to: Voting Open

Re: Need to add tables and HTML snippet - Status c...

Re: Adding Tables to 3rd Generation

Re: Adding Tables to 3rd Generation - Status chang...

Re: Deisgn issues - Status changed to: Voting Open

Re: Photo Frames - Why So Heavy and/or So Unattrac...

Re: Your Second Generation Editor - Status changed...