Would like to schedule Resend to Non-Openers after original campaign is sent

[PaulM972]

We like the ability to schedule a resend of an email to those who did not open after a certain period of time. Sometimes, though, the wish to resend occurs as an afterthought, so we are requesting a feature that allows a resend to unopened addresses "on demand." Thanks!

[Chris_L]

@PaulM972 Thank you for the feedback and idea.  There is a feature request to add the option to schedule a Resend to Non openers at a later date if you did not initially select the "Resend to Non-Openers option" when scheduling the original email.  I have open this idea up for voting.

[EmilyF045]

If you have sent an email blast and it is scheduled to resend to non-openers in a few days, it would be nice to have the ability to reschedule the resend for a different day. 

[MichaelD65300]

Would love to be able to change the resend date to non-openers after the initial email is sent.

I usually set the resend date to 4 days.... but after email was sent, I realized that 4 days later was a holiday. No one was going to open the resend! So, I had to cancel the resend, then copy the campaign, then create a new mailing list from the non-openers, then send the copied campaign to the new mailing list. If I could have just changed the resend date on the initial email after it was sent, I would have saved 4 steps.

Thanks for considering!

[RichardP5]

This feature used to be simple but now it is very complicated. I cannot figure it out without help. I really wish that you would go back to the older more simpler version that allows me to just quicksend to all unopeneds. I really do not like this. 

[Candace_M]

Hello @RichardP5,

Thank you for reaching out with your feedback! I'm sorry that you find it harder to send your campaign to the people who have not yet opened the original email. Are you aware of the fact that you can schedule this when sending out the original email now. Check out the article on how here!

Do you usually decide on if you want to send the same email again later afterward?
Would the option to quick send while viewing your reporting suit your need better?

[KimberlyW7]

@Candace_M

Weeeeellll, it would be nice to be able to do a quicksend to all those who did not open it manually, if you have forgotten to check the little box. 

[FSPCentIAexec]

I would like you to make it easier to send a copy of the first email notice to non-responders. When I "copy" an email, then it is a challenge to send only to non-responders or I cannot figure out the correct places to click. Directions on how to send the original email to non-responders should be made more clear (in my opinion). Thank you.

[IGYMarinas]

It would be great to be able to re-send to the unopened group. I forgot to select resend to unopened and was hoping I could do it after seeing how many went unopened. Instead, I have to download the contacts that didn't open it and set up the new email to push out again.

[Frankie_P]

Hi @FSPCentIAexec  currently users are only able to schedule a resend to non-openers when scheduling the original email. Being able to schedule this resend after campaign is sent is a feature request we are collecting feedback on. Because of this we have merged your post into a larger thread on this idea.

[Frankie_P]

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that users now have the ability to schedule a resend to non-openers up to 7 days after your original. If anyone has any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.