Hello @PamG818 ,
The trigger type has to be List Join not New Subscriber, and the automation has to be activated, in order for contacts being manually added to the triggering list(s) to begin the queue. If the automation is set as new subscriber, only sign-up form additions will enter the contacts into the automation's queue. If the contacts already exist in the list selected for a List Join trigger, then they will not enter the queue.
See also:
Understanding automation triggers
Adding contacts to lists
... View more
