About Jordan_C

Jordan_C · ‎11-12-2018

Hi @DannyD92 The most common way I see people do something like this is to use our Newsletter Archive which would allow you to display past emails on your website. Then you could easily add the link to a welcome email so customers could see those past newsletters. Also, every sent campaign that you create within Constant Contact has a share URL that is a permanent link to the email. You can always retrieve those from the past campaigns and then link them in an email as well! Please let us know if you have any other questions!

Jordan_C · ‎11-12-2018

Hi @JameS21 This error message is a Facebook error message not created by us or any integration that we have. For further assistance, you would need to contact Facebook support.

Jordan_C · ‎11-06-2018

Hello @KeywaT Currently, it is not possible to change the text that displays on the Eventbrite action block. I can definitely pass along the request to our developers though! They are always updating the product and love to hear customer feedback. Let us know if you need anything else!

Jordan_C · ‎11-06-2018

Hi @DanielP112 Thanks for reaching out to us on The Community! We do still have newsletter templates that can be found in the template picker when you start a campaign. You can search for keywords and if you type in "newsletter" you will find quite a few! Under layouts when in the edit mode, you will find read more action blocks which are great, but you can also add buttons to create a clear call-to-action. Let us know if you have any further questions!

Jordan_C · ‎11-05-2018

Hi @AmyB0682 It looks like you are asking for an explanation of our Terms and Conditions. Our Legal team is best to speak to in regards to any questions you might have about them. You can contact them at legal(at)constantcontact(dot)com and they will be able to assist you.

Jordan_C · ‎11-05-2018

Hi @MDC-UOIT Thank you for reaching out on our Community! Are you selecting a date range or the last 7, 30, 60, or 90 days before you click show? Can you try a different browser and see if that yields different results?

Jordan_C · ‎11-05-2018

@AdrienneR90 Thank you for reaching out on the Community! Although we could not replicate the error, we did run the report of unsubscribes that you can now download from the activity page. Our upper level support is doing some research as to why you were not able to export the unsubscribes and they will contact you with any updates that they find!

Jordan_C · ‎10-31-2018

Hi @toddh11 I am sorry to hear that you are having issues with the Facebook app. Can you try logging in with a different browser and see if that helps the connection issue and the list selection issue? If you continue to have issues it would be best to call into our support team to work with our specialized team that works with this app.

Jordan_C · ‎10-29-2018

Hi @AmandaP523 Thank you for reaching out to us! Currently, the signup and unsubscribe updates can only be turned on for the whole account, not for specific lists. It looks like your account already has it turned on to receive daily updates for the new sign ups and the unsubscribes. I will definitely track your feedback and let our developers know that updates on specific lists are something you would like! Let us know if you have any other questions!

Jordan_C · ‎10-29-2018

Hi @FormulaG1 I have reached out to a specialized team, and they will be contacting you in regards to your request. Please let us know if you need anything else!

Jordan_C · ‎10-29-2018

Hi @Northcliffe Thank you for reaching out to us! I apologize for the browser issues that you are experiencing. Can you try clearing the cache in Safari? You may also have an add-on or extension that needs to be disabled. Hopefully, either of these allows you to continue to use your primary browser. Please let us know if there is anything else that we can do!

Jordan_C · ‎10-25-2018

Hi @EllieW28 Thank you for reaching out to us on here on the community! The confirmation email with the link to print the tickets goes out when individuals register for your event. It is possible, that for some reason, those few people may have had their network security block it, or the email was put into a different folder in their email account. The only way at that point to get the tickets is to do just what you did by copying the link and sending it to them manually. Please let us know if you have any other questions!

Jordan_C · ‎10-23-2018

Hi @MarkT6310 We appreciate you reaching out to us and for the request! We are a Massachusetts-based company so we would not be able to send someone, however, we do have partners that are Constant Contact experts and there might be one in your area you can connect with. Fill out this form to see if there is someone available! Let us know if you have any further questions!

Jordan_C · ‎10-23-2018

Hi @MonicaF760 I have removed the Constant Contact logo from the footer of your emails! Please let us know if there is anything else that we can assist you with!

Jordan_C · ‎10-22-2018

Hi @user4516 Our system still does not allow the same address to be uploaded multiple times. This feature is to ensure that accounts do not receive spam reports and complaints. Please let us know if you have any further questions!

Jordan_C · ‎10-22-2018

Hi @DennisD239 I took a look at the campaign that was sent today and did notice that the WordPress links were not going to the intended page on the WordPress site. It appears as though the URLs that were inserted were not correct. I did see that the email that is scheduled looks like it has the corrected links and is set to go out! Let us know if you have any further questions.

Jordan_C · ‎10-19-2018

Hi @United_Way_of_Whatcom_County I have just emailed you with more information on this setting! Please let us know if you have any further questions.

Jordan_C · ‎10-18-2018

Hi @Weco_Tracy The only way to turn off the requirement of payments is to turn off the "fees" option for the event completely. I took a peek into your account, and I do believe that the way that you have it set up is the best, most clear way you could present the different options for your registrants. Please let us know if you have any further questions!

Jordan_C · ‎10-09-2018

Hi @LaneW02 I apologize for any issues that you have experienced. Can you send us an email at social_support(at)constantcontact(dot)com with the original file before you upload it and the name of the file inside your Constant Contact library? This way we can research and look into it further for you!

Jordan_C · ‎10-09-2018

Hi @CorinneS76 It looks like you received help from our support line! Let us know if you have any further questions.

Jordan_C · ‎10-09-2018

Hi @RickM537 With the changes that we have implemented in our reporting area, to see the unsubscribe reason you would need to export the report and it will show the reasons there. To do this you would click the export button at the top of the page when you pull up the unsubscribed contacts. Please let us know if you have any further questions!

Jordan_C · ‎10-09-2018

Hi @troyv70189 I am sorry for any inconveniences that the sending delay from earlier today may have caused you. Our engineers were made aware of the delay and your email should have been sent out.

Jordan_C · ‎09-28-2018

Hi @MikaelaR9 Thank you for reaching out to us! I took a look at your survey, and I do see those anonymous responses in the results. You are right. If for some reason they forwarded the email, the responses would come back as anonymous. Another, maybe more likely, reason would be if there were multiple responses from the same computer. You have the multiple responses from the same computer option turned on. In order for that to work, extra responses from the same computer would be recorded as anonymous. Let us know if you have any other questions!

Jordan_C · ‎09-28-2018

Hi @KelseyTheatre Thank you for reaching out to us! I tested out your sign up form by signing myself up on the webpage you provided, and it seems to be working perfectly! I also noticed that a couple other people signed up successfully today and on Monday. Do you know if the individuals are getting an error when they click Sign Up?

Jordan_C · ‎09-26-2018

Hi @NisandaA I'm sorry to hear that you are having issues working on your campaigns! Have you tried switching browsers or using private browsing or incognito mode in your browser? It could be an extension or plugin within the browser that is giving you difficulties and these are not typically used when accessing our site using a private or incognito window. If this does not resolve your issue, please let us know!

Jordan_C · ‎09-26-2018

Hi @MatiasZ After taking a peek at your account, it looks as though you were able to get the email sent out earlier today. Please let us know if you have any further questions!

Jordan_C · ‎09-25-2018

Hi @BeckyL67 Are you able to see the area on the scheduling page that says "Add to Email List" and has a blue plus button to the right hand side of it? When you click the plus button it should let you scroll through and select your lists and then save the selection. It looks like you may have gotten the email in question sent out, but of course let us know if you need any further assistance.

Jordan_C · ‎09-25-2018

@MiriamG8 Of course! Let us know if you need anything else!

Jordan_C · ‎09-25-2018

Hi @MiriamG8 I took a look at your account and do see a couple of contacts that have come in with a string of letters instead of a name. Typically when we see these via a sign up form it would indicate that they are automated fake sign ups from something like a sign up form on your website. Our Account Review team is best equipped to address these types of sign ups as they will be able to further discuss what steps can be taken to prevent them.

Jordan_C · ‎09-19-2018

Hi @AndrewK645 . There are a few reasons why an email may bounce when sent to a valid email address. These reasons are recorded in the reporting for your email. This article explains why an email bounced, what could have caused it and what you can do to fix it. Let us know if you have any further questions.

About Jordan_C

Re: I need direction for linking to"back issues".

Re: Error Code 368

Re: Add an Eventbrite Event to an Email Created wi...

Re: Why no specific "Newsletter" function/campaign...

Re: Please explain terms

Re: Accounts history not working

Re: Constant failed export of unsubscribes

Re: Join My List Facebook App - Cannot Select List...

Re: Email notifications for certain lists

Re: Contact For Sales & Support

Re: Blank screen while using Safari 12.0

Re: Problem with event tickets

Re: Starting Networking Group in Columbia SC

Re: Remove constant contact from my emails please.

Re: Duplicate Emails

Re: Links in body of email not working

Re: Email display issues with MS Outlook 20016

Re: Events

Re: Colors change when uploading graphics to libra...

Re: Ready to pull my hair out!!!

Re: Unsubscribe Report

Re: Why were we not notified that emails were late...

Re: How do my email receipients show up as anonymo...

Re: sign-up form issues

Re: Oops Message

Re: CANT PUSH SEND BUTTON

Re: Can't access my mailing list

Re: Names Showing Up As String of Letters

Re: Names Showing Up As String of Letters

Re: What Are Suspended Bounces?