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Hi @JenniferM4858   Thank you for reaching out to us! Segments can be created and used for accounts with over 20,000 contacts. It is a great way to drive better engagement with your emails and also obtain higher open rates. This article will show you how to create defined segments within your Constant Contact account. Once you have created the segments in your account and you are ready to send out the campaign email, this article will show you how to select a segment on the scheduling page!   I also found a few blog articles that go over different ways that you could use segmentation for your business. Are You Getting the Most You Could Be from Your Email List? All Contacts On Your Email List Are Not the Same (And Why Their Differences Matter)   Let us know if you have any further questions! ... View more