Thank you, I think I have taken the steps you recommended, and I haven't noticed a difference. I've been trying to reach someone through the phone service, but I can't seem to get past the automated option because I do not have access to the phone that was originally linked to my account. My old supervisor was the original manager, but he retired in April of 2022 and his phone was the one that was tied to the account. Do you have any suggestions with how I should move forward?
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We're having the problem with two different accounts. The first problem was a new account that we were able to get verified on my end as an account owner, but on their end, they only had the option to pay for a new account or use a free trial. The second account was an account that we had previously verified, and they had access, but we deleted it to make space for more accounts and now even though I was able to get them verified they are unable to log in.
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Hi, I've been trying to add new users to my account, but after they are verified, they don't seem to have access to any of our paid plan, contacts, or previous messages. Is there something I am missing? Also, when a user is verified what is the next step for their registration process? Thank you in advance.
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