FAQs

Check out some best practices for including videos with your emails, answers to common questions, and troubleshooting steps.

Discover the available formatting options for email footers, and get peace-of-mind for the legally-required elements, with this FAQ.

Starting October 2024, the Third-Generation Editor (3GE) will be decommissioned as we finish the full migration to the Cross-Device Editor (CPE). Those customers who are still on the older system may notice some differences with emails as they’re automatically converted into the CPE. 

The purpose of this article is to answer some anticipated questions, provide workarounds for some known conversion issues, and to provide resources on migrating to the current editor.

Our new event tool is live, and the legacy event tool will be finally retiring after March 31, 2024. Check out this FAQ for common questions regarding the legacy tool's retirement, and where the two systems compare in functionality.

This FAQ also provides links to our more detailed guides and tutorials for the event tool - providing an excellent starting point for both experienced event planners and newcomers alike.

Starting February 2024, both Google and Yahoo are implementing new guidelines for bulk email senders to protect against spam, fraud and phishing. These changes may impact your deliverability.

The good news? You’ve got an expert in deliverability and authentication on your side. We’re working behind the scenes so your emails continue to be delivered, but some account elements - like self-authentication - will need to be setup manually. Check out the resources in this FAQ to help answer any questions you might have, and the next steps you can take to ensure delivery.

Did you have a website you built in the former Website Builder integration? If so, that system has migrated over to Web.com. If you can't find the original email sent in September 2023 of the migration, make sure to check here for more info!

SMS Marketing has arrived! I'm excited, you're excited, we're all excited! We wanted to call out a few things that should be kept in mind before, and during, the registration process... and beyond!

The Update Profile link in the email footer is a great tool to inform your audience of the opportunity to self-select how and when they want to engage with your campaigns.

Should you try and manage multiple businesses on a single Constant Contact account? Here are some things to consider before you do - and one great solution!

Constant Contact has a few different options where calendar links can be used. Learn about the different options to find out what's best for you.

You made a mistake in your email. Maybe the wrong link was put in. Or there needed to be a date change. This brings about the question: "How can I edit my sent email?"

The last thing Constant Contact wants is to interrupt your workflow, so let’s consider some ways to avoid, or at least resolve, these types of issues.

Keeping your contact lists clean and up to date is a great way to improve your deliverability rate and also your open rate. One way that we recommend doing this is to look at the bounces for each campaign that you send out.

Knowing the cause and reasons behind bounces can help you as a marketer to ensure you are mailing to the cleanest, most engaged list that you can.

When it comes to any business or organization, accounting and billing are top priorities. Especially these days, carefully managing your budget is key to success. For this reason, we wanted to make sure that visitors to the Community are provided an easily noticeable guide to our relevant Billing articles. Additionally, we want to make sure some frequently asked questions regarding Billing are addressed with some more detail.

We’ve recently made some major updates to account security with the release of Multi-Factor Authentication (MFA) as a requirement. With any change, there can be an adjustment period to get used to how it works. We wanted to make a post that contains answers to some common questions.

This article covers some of the basics with Account Reviews. We’re going to address some of the most commonly asked questions, and hopefully make the review process more easily understood overall.

You want to send emails to your audience where no two recipients receive the same exact email. It is easier said than done, but let’s see how we can make it easier.

You just took the best photo or created the best graphic and you excitedly rush to Constant Contact and attempt to upload the file. Alas, the system won’t allow you to upload the file because the file size is greater than 5 megabytes (MB). Now what do you do?

Learn how an Events user can have their event recipients and promoters share the event page directly to their personal Facebooks. 

At this time there isn’t a way to edit multiple contacts at once in Constant Contact, but fear not here are some options to consider to make the process easier.