Folders are not scrolling when I am in library view looking for my images to insert.

KevinD629
Occasional Participant

When I am inserting an image, I can't get to my folder because the folder won't scroll. We have multiple folders and only the last 4 or 5 are visible

What's up?

5 REPLIES 5
William_A
Moderator

Hello @KevinD629 ,

Is this occurring in the Image sidebar, or in the actual Library pop-up window when you go to Replace an image / placeholder? I'm having no issues in your account nor mine when going through the Replace pop-up window method.


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William A
Community & Social Media Support
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MaryJoC83
Established Member

This is a Campaign that I started from a blank template. I was testing this to see if I could see all the images. I attempted to insert our company logo into the Campaign. All the drop down would display is the last few library image folders. The sub folders do not display. Will this be fixed soon?

CC_Image_folders-page-001.jpg

Sub folders are not available in the sidebar menu at this time, you'd need to use the standard Replace function of images/placeholders to bring up the Library pop-up window.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
MaryJoC83
Established Member

You cannot get library subfolders with when using the standard Replace function in newer Campaigns. It is still functional in older Campaigns.

MaryJoC83
Established Member

Old Campaigns showing subfolders

MaryJoC83_2-1670388787680.png

New Campaigns - no subfolders. Why was that functionality removed?

MaryJoC83_3-1670388867999.png

 

 

 

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