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Folders are not scrolling when I am in library view looking for my images to insert.

KevinD629
Occasional Participant
‎11-30-2022 03:21 PM
‎11-30-2022 03:21 PM

When I am inserting an image, I can't get to my folder because the folder won't scroll. We have multiple folders and only the last 4 or 5 are visible

What's up?

0 Votes
5 REPLIES 5
William_A
Moderator
Moderator
‎12-01-2022 10:41 AM
‎12-01-2022 10:41 AM

Hello @KevinD629 ,

Is this occurring in the Image sidebar, or in the actual Library pop-up window when you go to Replace an image / placeholder? I'm having no issues in your account nor mine when going through the Replace pop-up window method.


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William A
Community & Social Media Support
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MaryJoC83
Established Member
In response to William_A
‎12-03-2022 10:26 AM
‎12-03-2022 10:26 AM

This is a Campaign that I started from a blank template. I was testing this to see if I could see all the images. I attempted to insert our company logo into the Campaign. All the drop down would display is the last few library image folders. The sub folders do not display. Will this be fixed soon?

CC_Image_folders-page-001.jpg

William_A
Moderator
Moderator
In response to MaryJoC83
‎12-05-2022 10:38 AM
‎12-05-2022 10:38 AM

Sub folders are not available in the sidebar menu at this time, you'd need to use the standard Replace function of images/placeholders to bring up the Library pop-up window.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
0 Votes
MaryJoC83
Established Member
‎12-06-2022 11:31 PM
‎12-06-2022 11:31 PM

You cannot get library subfolders with when using the standard Replace function in newer Campaigns. It is still functional in older Campaigns.

0 Votes
MaryJoC83
Established Member
‎12-06-2022 11:56 PM
‎12-06-2022 11:56 PM

Old Campaigns showing subfolders

MaryJoC83_2-1670388787680.png

New Campaigns - no subfolders. Why was that functionality removed?

MaryJoC83_3-1670388867999.png

 

 

 

0 Votes

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