Aug 13, 2019 8:12:47 AM
Hello @Ja-NaeE. We do not have any other planned fixes or workarounds to provide as these lines are an issue within Outlook and this issue has affected us and many other email marketing providers. Microsoft is aware of the issue and our teams are closely watching for fixes that are made available. If any are made available, our product teams will take advantage of them and make any necessary updates. I certainly understand how important it is for your email to display properly for your contacts and I'm sorry that we do not have any updates at this time.
Thank you for testing that Support Copy! What you are experiencing is something we are currently looking into further; in fact I have submitted this experience to the appropriate teams. In some cases combining blocks into one can help reduce the line, which is what Evan previously did. I took these same steps in the Support Copy. Because you still see the lines, I suggest changing the Outer Background Color of your email to match the Inner Background Color.
I am also seeing white lines on my email only in the test email. It looks perfect in preview mode but not when I send the test email. I'm also seeing a difference in the text at the bottom. It's centered in preview but on the edges in the test. What can I do?
I see you reached out to us on Twitter. I have responded and will continue to assist you there.
We're very sorry this is happening within your email campaign as well! Please know that we are tracking this for our engineers who are working to fix it as quickly as possible. In the meantime, the workaround is to change the Outer Background Color to match the Inner Background Color. Within the editor, click the Design tab, and then you can click the color squares to change the background colors:
Thank you for reaching out to the Community!
I am sorry to hear that you are running into this issue. I highly suggest trying the suggested workaround above. If this does not fix the issue then please send an email to social_support(at)constantcontact(dot)com with your username, a brief description of the issue and the name of the email that you are working on. We'll hop in and take a look! In the meantime, please let us know if you have additional questions.
Thank you for using Constant Contact, have a great day!
Changing the background color to match the inner color is not a solution. This issue has been ongoing for over a year, and I'm still having the same problems today. It is not an Outlook issue. It is a Constant Contact issue.
Why do some blocks show lines and some don't despite being created in the same manner? CC has had long enough to deal with this issue, and I canceled my account after 8 years of being a customer (combined between 2 jobs) because there are just entirely too many "glitches" for this service. We spend hours working on these projects only to have them look like an amateur did them.
I'm sorry to hear you are still experiencing problems with this. I'm happy to look further into the issue for if you would like and I can assure you that our engineering team is still looking into the issue and any resolution we may use to resolve it. I understand your frustration with the issue and the workaround and will submit your feedback to our team.
Thank you for reaching out to the Constant Contact Community. Have a good day.
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