Subscribers Not Receiving Emails

Occasional Participant

For a couple of years, we have been getting a recurring issue where folks aren't receiving our emails. Some were listed as unsubscribed (when they have no remembrance of this including myself getting taken off my own list.) I have been going through a large list of folks sending the resubscribe email. And yes we did check into bounces and many individuals' IT and spam filters. The problem is, we only know when someone isn't getting an email when it's someone we personally know and reach out to. Almost every time, upon investigating they are listed in our contacts as the emails being sent to them but they have no record. The bigger problem is how many we are tracking as sent and never receive yet we have no way of knowing who is really getting our emails. 

This is a huge problem as this is our primary method of communication with our membership.

Please advise and feel free to contact directly at:





Hello @LaurieM2 ,


Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It'd be best switch your account to self-authentication, since you have your own domain.


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.

William A
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article