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How do I remove Recaptcha box on website?

All Star

How do I remove Recaptcha box on website?

Hello - I have installed the CC newsletter signup form on my wordpress blog, and it creates a large Recaptcha box on the bottom right of the page (which is all pages, because the signup form is on all pages in the sidebar.) This box is intrusive and unsightly, and I would like to remove it - how can I do that? I created the form within the CC account - I have not used a plugin. I am including a screenshot - thanks. 

Screen Shot 2017-12-17 at 1.29.14 pm.png

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32 REPLIES 32
Moderator

Re: How do I remove Recaptcha box on website?

Hello @ivmmag. Thanks for coming into the Community! It looks like an upper-level of support has already contacted you about this but I wanted to reply here in case another customer had a similar question. The recaptcha box on our sign-up forms is not able to be removed or edited at this time but it is something that we are collecting feedback on. We will send your feedback over to our engineers. Thank you!


Caitlin M.
Community & Social Media Support

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All Star

Re: How do I remove Recaptcha box on website?

I agree with the original post. This badge is disruptive on my WordPress site. If we cannot remove it, then how about forcing it to stay within the Constant Contact form? On my site, it's high in the DOM and covers content and navigation. Very annoying. 

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hello @UtahD,

 

Thank you for coming into the community! I'll have your account tracked in that feature request as well.  If you have any other ideas for how we can improve, please let us know those as well!

 


Aaron H
Community & Social Media Support

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Occasional Organizer

Re: How do I remove Recaptcha box on website?

Hi Constant Contact folks - 

 

reCAPTCHA v.1 was deprecated and as of March 28, 2018 doesn't even function. See https://developers.google.com/recaptcha/docs/faq#what-happens-to-recaptcha-v1

 

I have had to remove the inline form from my site due to the following error (pictured): "Cannot contact reCAPTCHA. Check your connection and try again." My guess is that you're using reCAPTCHA v. 1.IMG_3504.PNG

 

You should definitely disable it ASAP to allow us to use your forms without embarrassment. Then, make reCAPTCHA v. 2 optional.

 

This should be a high priority for you because the code you are providing is out of date.

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hello @PFTNews,

 

Our older embed-code for landing pages did use that now deprecated version of captcha.  However our new inline forms are fully updated.  It's possible your site was never updated, and you continued using that older form.  In your account click 'Sign-up Forms' at the top of the page, and create a new in-line form there.

 

The old embed-code that was used before is actually no longer available within your account, so if that's what was on your site, I'm afraid that it had simply not been updated when our system went through it's update.  A walk-through of how to use our new sign-up forms can be found here.

 


Aaron H
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Re: How do I remove Recaptcha box on website?

ours is a new inline form as well and we keep getting this box. it's annoying! is there no way to turn it off until you get it working?

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hey @SuzaneN,

 

I just wanted to address that I answered this question on your other Community reply. Please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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All Star

Re: How do I remove Recaptcha box on website?

I would also like the ability to remove this floating recaptcha badge from our website. We have a signup form in our footer and this floating badge appears on every page of our website. We already have a policy page. I tried adding the CSS, but the badge still displays. It would be nice if there was an option under Settings to disable this. Any other ideas how to hide this?

All Star

Re: How do I remove Recaptcha box on website?

This CSS works for me. I pasted it into my theme's main stylesheet. The !important part is required.

 

.ctct-inline-form .g-recaptcha {
display: none !important
}
 

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