@MichaelK2207   Thank you for reaching out to the Community! At this time, the way you are creating and sending your Autoresponder emails is the correct way. When you create your new Autoresponder, you are able to copy existing emails from past campaigns so you are not having to recreate the email templates as well.   I understand this is not ideal for you, and I do apologize we don't have an easier way of resetting the Autoresponder emails. I will certainly submit your feedback to our developers regarding this issue.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@maryb9773   Thank you for reaching out to the Community! I apologize this feature is not currently available. We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product.   I have tracked it in your account for them to see. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas. ... View more

@AmyG79   Thank you for reaching out to the Community! I'm sorry to hear you are unable to access your reports for your email campaign. Please email us at social_support(at)constantcontact(dot)com with your username, email campaign name, and a reference to this post and we will investigate further! ... View more

@WillK29   Thank you for reaching out to the Community! I wanted to confirm that this issue has been resolved. I apologize for any inconvenience this has caused you. Please let us know if you experience any other issues or have any questions, we are always happy to help! ... View more

@IsabellaC9   Thank you for reaching out to the Community! I wanted to confirm that this issue has been resolved. I apologize for any inconvenience this has caused you. Please let us know if you experience any other issues. Thank you and enjoy your weekend! ... View more

@PascalY2   Thank you for reaching out to the Community! I'm sorry to hear there was a delay with getting your emails delivered. I got several reports this morning of some customers experiencing this issue, and I had our advanced technical team look into it. I wanted to confirm everything is back up and running properly, as I'm sure you've noticed with your emails now going through. I do apologize for this delay! If you experience any other issues, please let us know! Thank you and enjoy your weekend! ... View more

@user91602   Thank you for reaching out to the Community! I'm sorry to hear you are having trouble finding where to edit the scheduled time. I am happy to help! Is this for an Autoresponder email? If so, you can edit the scheduled time by following these instructions.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@RickR623   Thank you for reaching out to the Community! For the security of your account, we are not able to discuss your billing in the Community and you will need to call our Billing team directly so they can investigate further! ... View more

@JoeD124   Thank you for reaching out to the Community! I'm sorry to hear you are unable to refund your registrant. You certainly should be able to, as there is not a limited time frame for refunds to be processed that I am aware of.   If the registrant has been cancelled in your Constant Contact account, and they paid by credit card, I would recommend reaching out to WePay directly regarding this issue. You can click here for WePay's support page.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@Somerville_Open_Studios   Thank you for reaching out to the Community! I have tracked your request on your account for our developers to see regarding the code and also how the line spacing is too large. Please let us know if there is anything else you would like to see changed or added.   I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas. Thank you and enjoy the rest of your weekend!     ... View more

@LawrenceL45   Thank you for your reply! I do empathize and I apologize for this inconvenience. I wish I could say more at this time, but we have forwarded your concerns to the right people and I hope we will be able to provide more information soon. ... View more

@WassimK0   Thank you for reaching out to the Community! I'm sorry to hear you are receiving that error message. We definitely want to look into this for you. Please email us at social_support(at)constantcontact(dot)com with your username, name of the email campaign, and a reference to this post and we will investigate further! ... View more

@LeeP89   Thank you for your reply! Is the text you are entering in the standard text block copy and pasted from somewhere else? Sometimes that can add extra spacing if that is the case. I definitely want to take a look into what the issue could be.   Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email campaign you are working on, and a reference to this post and we will investigate further!     ... View more

@ForsterBoughman   Thank you for reaching out to the Community! I'm sorry to hear there are extra spaces in some words within your email. We definitely want to take a look into this issue!   Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email campaign you are working on, and a reference to this post and we will investigate further! ... View more

@GaryB858   Thank you for your reply to the Community! In our 3GE editor, we no longer have access to the HTML code or style sheet because the templates are hard coded. I will certainly submit your feedback to our developers on adding this feature back to our new templates.   The option to View As Webpage should show your whole email when clicked on, not just sections. Thank you! ... View more

@HowardS97   Thank you for reaching out to the Community! You can absolutely add different website links to your emails. You can add a text link or image link.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@user60095   Thank you for reaching out to the Community! I'm sorry to hear you are having issues with the font in your email. I would be happy to take a look into this for you!   Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign, and a reference to this post and we will investigate further! ... View more

@CorinneS76   Thank you for reaching out to the Community! I'm sorry to hear you are having issues with your newsletter. Are you uploading the files as a PDF or JPG? If the files are PDF's, you will have to link them within your email campaign. If you are wanting the newsletters to show up within the body of your email, the files will need to be converted to JPG's.   I would be happy to take a look into this for you! Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email campaign you are currently working on, and a reference to this post and we will investigate further! ... View more

@JosephB58   Thank you for your reply! If you have access to login under the current Account Owner's credentials, you can follow these steps to change the information. If you are unable to login as the current Account Owner, please give our support center a call and we can go through the necessary steps to get this updated for you. You can click here for contact information and available hours.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@JenniferK528   Thank you for reaching out to the Community! I'm sorry to hear you are unable to change your Text to Join keyword. We definitely want to take a look into this for you!   Please email us at social_support(at)constantcontact(dot)com with your username, Text to Join keyword you would like to use, and a reference to this post and we will investigate further! ... View more

@user73986   Thank you for reaching out to the Community! For issues with that integration, I would suggest reaching out to their support team. We do not have access to your integration's account unfortunately, so we cannot troubleshoot.    In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@StaceyS572   Thank you for reaching out to the Community! The universal code is specifically provided when using our Inline Sign Up Form to add to your website. This allows contacts to sign up on your website and be automatically added into your account.   When connecting your Shopify account, you do not need a universal code. You can click here for instructions on connecting your Shopify account, and here for adding products within your email campaigns.   I hope this information helps! In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@MariaJ22   Thank you for reaching out to the Community! I'm sorry to hear you are unable to change the sizing proportions of your image. We can definitely take a look into this! Please email us at social_support(at)constantcontact(dot)com with your username, the image you are trying to resize, the name of the email campaign you are working on and a reference to this post and we will investigate further! ... View more

@ShellyC695   Thank you for reaching out to the Community! I'm sorry to hear you aren't able to schedule your email out to your new contact list. We can definitely look into this for you! Please email us at social_support(at)constantcontact(dot)com with your username, the name of your new email list, the name of your email campaign and a reference to this post and we will investigate further! ... View more

@TimothyR4   Thank you for your reply! You can send the test to yourself and see if the links are working properly in a regular template. That will help us to know if you are experiencing the issue in only custom code emails or if it's all templates in your account. Thank you! ... View more

@GreggA59   Thank you for reaching out to the Community. That is a great question! To insert the first name at the top of your email, you can click here for the steps. You will want to scroll down about half way on that page and look for the steps that say Insert Contact Details.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more