@MariaJ22   Thank you for reaching out to the Community! I'm sorry to hear you are unable to change the sizing proportions of your image. We can definitely take a look into this! Please email us at social_support(at)constantcontact(dot)com with your username, the image you are trying to resize, the name of the email campaign you are working on and a reference to this post and we will investigate further! ... View more

@ShellyC695   Thank you for reaching out to the Community! I'm sorry to hear you aren't able to schedule your email out to your new contact list. We can definitely look into this for you! Please email us at social_support(at)constantcontact(dot)com with your username, the name of your new email list, the name of your email campaign and a reference to this post and we will investigate further! ... View more

@TimothyR4   Thank you for your reply! You can send the test to yourself and see if the links are working properly in a regular template. That will help us to know if you are experiencing the issue in only custom code emails or if it's all templates in your account. Thank you! ... View more

@GreggA59   Thank you for reaching out to the Community. That is a great question! To insert the first name at the top of your email, you can click here for the steps. You will want to scroll down about half way on that page and look for the steps that say Insert Contact Details.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@Atomik_Pop   Thank you for reaching out to the Community! I have tracked your request on your account and have submitted it to our developers.   I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas. Thank you! ... View more

@SunCoveOffice   Thank you for reaching out to the Community! I am sorry to hear you are experiencing this problem as well. We definitely want our advanced technical team to take a look into this. Please email us at social_support(at)constantcontact(dot)com with your username, the email campaign you have screen shotted, and a reference to this post and we will look into this issue further! ... View more

@MykeF   Thank you for reaching out to the Community! I'm sorry to hear you are having trouble with your PDF link. I would be more than happy to take a look into this issue!   Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign, and a reference to this post and we will investigate further! ... View more

@1230Jackie   Thank you for reaching out to the Community. That is a great question! You can change the currency in the Fees and Items section of your event. You can click here for detailed steps to walk you through the process.    In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@Brookes   Thank you for reaching out to the Community! I'm sorry to hear you are having issues with our mobile app. If you could provide us with specific feedback on what issues you are dealing with we would be happy to investigate and see if they can be easily remedied or at least forwarded to our developers for review. Thank you! ... View more

@ElizabethF97   Thank you for reaching out to the Community! I'm sorry to hear your formatting is changing on different mobile devices. I would definitely like to take a look into this for you. Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign and a reference to this post and we will investigate further! ... View more

@DavidB3432   Thank you for reaching out to the Community! I do apologize you have not been able to get your contacts resubscribed. Your contacts should definitely be receiving the email after you click the resubscribe option.   Please email us at social_support(at)constantcontact(dot)com with your username, the contacts email address(es) you would like to resubscribe, and a reference to this post and we will investigate further! ... View more

@GaryD8813   Thank you for your reply and clarification! Unfortunately we currently do not have a way of automatically pulling a new post link into an Autoresponder email. I do apologize for the inconvenience!   I will certainly submit your feedback to our developers on your behalf. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.   Let us know if you have any other questions! ... View more

@JulieL34   Thank you for reaching out to the Community! I want to assure you that whenever we receive feature requests from our customers, we always send the feedback to our developers. The feedback is tracked within our system so our developers can see how many customers are requesting a specific change. This is how system updates are prioritized.   Please continue sending your feedback if you would like to see any other changes. Thank you and enjoy your weekend! ... View more

@JulieL34   Thank you for reaching out to the Community! At this time, our A/B testing is specifically to compare the reporting of subject lines. I really like your ideas of comparing other things such as the images, text links and buttons that you mentioned. I will certainly submit this idea to our developers on your behalf!   I will also notate your recommendation of doing a split test of the entire list and having a different preheader. Thank you for your insight and ideas for our product!   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

@KyleH4433   Thank you for reaching out to the Community! If you are needing to send out document or a big file in your email campaign, there are a couple ways to do this. The first option is uploading the document to your Library, and linking it to a button or text within your email campaign. You can click here for the instructions to walk you through the process.   Our Library does have a 5MB size limit, so if your attachment is bigger than this, I would suggest hosting the files online. Once the file is hosted online, you can copy the direct link and add it to your email campaign.   I hope this information is helpful! In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!     ... View more

@GaryD8813   Thank you for reaching out to the Community! The automated emails our system provides are called the Autoresponder Series. The Autoresponder is triggered by newly added contacts to a list, and will send out email campaigns automatically. You can set up several different Autoresponders, and connect them to specific lists. This is generally used for sending initial emails to your newly signed up contacts.   That is the option we have to sending out automated emails. I hope this information helps! In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@AmandaS234   I apologize for the miscommunication. We definitely want to take a look at the email campaign(s) that is saying it is not secure on your end. In order to do that, please email your username and name of your email campaign so we can investigate this issue more and determine the cause. You can email your username and email campaign name to social_support(at)constantcontact(dot)com. Thank you!     ... View more

@PaulL488   Thank you for reaching out to the Community! For suspending your account, you will want to reach out to our billing team when they are back in the office tomorrow. You can click here for our billing team's available hours and contact information.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@chrisS156   Thank you for reaching out to the Community. That is a great question! From your screen shot, it appears you are using our original editor. For adding emojis, you will want to use our new 3GE editor that is available in your account.   You can access the 3GE editor by following these steps: click Campaigns at the top left of your account, and select the Create button on the right. You will then see a pop up of choices appear, and select Email at the top. This will take you to the 3GE templates. Click here for getting started using our 3GE editor.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@AmandaS234   Thank you for reaching out to the Community! I'm sorry to hear you are having issues with your email campaign. Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign, and a reference to this post and we will investigate further! We do not have a regular support email address at this time. The social_support(at)constantcontact(dot)com we provide for our customers to send us sensitive account information, but it is much quicker for us to provide support for you through the other channels initially.   I am sorry we currently do not provide your preferred method of support. I can definitely understand why it would be important for you to be able to communicate with us through the channel of your choice when you need us. I will submit your concerns to the right department so you are heard. That said, I wanted to let you know that we do provide support during the weekend through Twitter, Facebook, and our Community page: https://community.constantcontact.com?cc=sm_FB_ctcthelp   Thank you! ... View more

@UCMGCC16   Thank you for reaching out to the Community! I apologize you haven't been able to access your account. I checked our status page for any updates on loading issues, but everything seems to be up and running.   It's possible it might be a browser issue on your end. You can view the compatible browsers here. I would suggest first clearing the cache on your browser you are using. Once it has been cleared, you will want to completely close out of it and relaunch.   Another option to try is going into safe mode on your browser. This will temporarily disable any add-on extensions that could be preventing your page from loading.   If you are still having connection issues, please let us know and we can certainly take a further look into this issue, thank you! ... View more

@StephanieD297   Thank you for reaching out to the Community! I'm sorry to hear you are having security issues on your website. Is this happening when your contacts are using a Sign Up Form on your site? We are happy to help in any way we can!   Please email us at social_support(at)constantcontact(dot)com with your username, details regarding if this is due to a Sign Up Form, and a reference to this post and we will investigate further! ... View more

@CathyR25   Thank you for reaching out to the Community! I took a look at your account, and it appears you have already reactivated successfully. If you ever do cancel, your information is saved for 120 days in our system.   Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend! ... View more

@ShereeC   Thank you for reaching out to the Community! That is a great question. At this time, the reporting available for survey printing is only in spreadsheet or summary form. I will certainly submit your feedback to have an automated way of printing individual pages to our developers on your behalf.   I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas. In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more

@Shattemuc   Thank you for reaching out to the Community! I'm sorry to hear you are getting an unresponsive script message. To start, I would try and clear your browsers cache and possibly try going into safe mode.   You can click here for a list of our compatible browsers. There are links on there that you can click to ensure your browser is up to date with the latest version.   In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can! ... View more