Community Home
Resources
Events & Webinars
Learn
Groups
Product Ideas
Summarize Your Email with AI When Posting to Social Media
Learn How

ADDING INSTAGRAM ACCOUNT ISSUE

KimberlyY26
Rookie
‎05-10-2024 02:37 PM
0 Votes
‎05-10-2024 02:37 PM

Hi when I am trying to add my social media accounts such as Instagram it is not connecting, please contact us if you can help us with this issue. I need to connect the Instagram account to post, to my account from constant contact.

Labels:
1 REPLY 1
William_A
Administrator
Administrator
‎05-10-2024 02:44 PM
0 Votes
‎05-10-2024 02:44 PM

Hello @KimberlyY26 ,

 

Is your Instagram business page connected to your Facebook business manager, the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 19
Achieve Your Goals with Multi-Channel Marketing Campaigns
2PM - 3PM EST
Register now

Support Tips

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Article

    Community Roundup: August 2024

    Check out all the great articles, discussions, and events for the month of August!

    See Article