Account haked please help!!!!!

0 Votes

my account got hacked! need advise. they somehow change the email without me getting a two-factor auth **bleep**. and cant talk with call support cuz the AI is asking for a freaking phone number that might be already change. and chat support is not much help either

0 Votes

Hello @63464364364 ,


Based on your previous chat cases, one of your account's users was compromised. Your account owner will need to disable your user's access to the account, and remove them entirely.


Additionally, it is strongly advised that the compromised user do a malware scan on all of their personal and professional devices, and change the password(s) to the email account(s) they had associated with their login for the account. 


The account is currently disabled by Compliance after your recent cases, so once you've resolved the issue with the compromised user, the account owner can call the Review team to get the account re-opened. The account still has an active subscription even in its disabled state, so I'd advise the account owner handle this in a timely fashion.



William A
Community & Social Media Support
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST