About KBC_NC

KBC_NC · ‎03-13-2025

That is incredibly customer-unfriendly. So I now have to keep going back and forth on the zoom (because if I leave it zoomed out, the type is too small), so you can shove a giant AI button in there to the expense of a more functional and useful tool? Did no one test this taskbar on various platforms before instituting it? Or are we just collateral damage? It's so frustrating when "improvements" make the product interface less useful.

KBC_NC · ‎03-13-2025

I do not have the option to scroll, nor do I have the three dot menu. As I said, my zoom is at 100% view. This is what I see. I'm in Chrome for Mac.

KBC_NC · ‎03-13-2025

The Write With AI button takes up far too much real estate! I can no longer see the trash can button in the task bar now when I click on a text box. Before I could see the trash can if I made the browser window fill my entire screen (which I don't like to do), but now that doesn't even work. My display zoom is set at 100%. In order to delete the text box I wanted to delete, I had to drag it to a new position. We should not have to jump through hoops to see the entire task bar on an item. The trash can icon is important (more useful that the Write With AI, which I DO NOT WANT) and not having it easily available is terrible for workflow. And I shouldn't have to zoom my window out to see it either. Surely you can figure out how to make the task bar not run off customer's browser windows.

KBC_NC · ‎11-22-2024

It's shocking to me we can't sort images and I have to click through literally hundreds of pages to get to older images that can be deleted to keep from filling up our space. It's incredibly time-consuming and customer-unfriendly to force your users to do this.

KBC_NC · ‎03-06-2024

No, because I assumed Constant Contact support would be the experts in and most concerned with how emails built in Constant Contact appear to recipients.

KBC_NC · ‎03-06-2024

My default font in Gmail is set as Sans Serif. I tried changing it to Serif, but it didn't affect how the View Entire Message was displayed. In Constant Contact, Arial is set as the default font for headlines, but the body text font is set as Times New Roman. What is really frustrating and inexplicable to me is that if I copy correctly formatted Times New Roman text and move it within the same block, it will default back to Arial. If I type something in the middle of a correctly formatted Times New Roman paragraph, what I typed will default back to Arial in the Gmail View Entire Message. I would think it was picking up an old default font from a text block on ones I copied, but it happens even with brand new text blocks.

KBC_NC · ‎03-04-2024

There's still weirdness in Gmail. There is still weirdness in Gmail's "View Entire Message." I tried various ways of getting the type in a block – starting from scratch with a brand new text block, typing directly into a correctly formatted block I duplicated, and pasting as plain text from Text Edit into a duplicated block. Every single time it looks like Arial in the "View Entire Message" in Gmail. It seems to be OK in Yahoo mail, but that doesn't truncate the email. This is what it looks like in the base Gmail message – Times New Roman as it looks in the email builder. This is what it looks like in the "View Entire Message" in Gmail. All the body text shows as Arial.

KBC_NC · ‎02-28-2024

Thank you, I will let you know!

KBC_NC · ‎02-28-2024

Hello Caitlin_M, thanks for your response. It did show up in different browsers (Chrome and Safari). Note that it isn't always when I copy and paste text from an outside program. For instance, in the above screencap, it was all in Times New Roman, but "Easter Egg hunt" was later in the list. I decided to bring that item earlier in the list, so I cut it and then pasted it in a different spot. It still LOOKED like Times New Roman in the block and showed in the picker as Times New Roman, but when I went into Gmail for the test email and hit "View Entire Message," I got the above. I don't understand why copying and pasting correctly formatted text within the block itself creates this issue. It also happens when I start typing directly in a block. For instance, if I typed "dancing" in the list directly in a correctly formatted block, that word would look like Times in the block but show up as Arial in the paragraph of otherwise Times words when I hit "View Entire Message." I will try going through TextEdit when I am working on next week's email to see if that affects anything.

KBC_NC · ‎02-28-2024

KBC_NC · ‎02-28-2024

We're having a problem with text being a different font in the emailed "View Entire Message" version from what it's set up and showing as in the build. It's selected as Times New Roman in the build and it looks like Times New Roman. It also looks like Times New Roman in the body of the email. But when you click on "View Entire Message," there are bits of text that are in Arial. Sometimes it's text that has been copy and pasted (though I always change it to Times New Roman after pasting), sometimes it's text that has been directly typed in the design element. Why does it show and look as Times New Roman in the design phase but not always in the final version? Screencap in reply.

KBC_NC · ‎05-05-2023

Wonderful, thank you so much for the very quick answer!

KBC_NC · ‎05-05-2023

I am trying to copy this week's email campaign we sent Wednesday to use as a starter for next week, as usual, but I keep getting the notice "Copy failed. Please try again." I appear to be able to copy campaigns still in draft but not those that have been sent. What is going on?