Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Adding contacts that are already "Awaiting Confirmation"

SOLVED
Go to solution
MarieL4932
Rookie
0 Votes

We have a ton of contacts "awaiting confirmation." I'm sure that some of them really didn't want to be on the list, but some of them do & they aren't getting emails.  Several people have asked to get on the list, but I can't add them b/c of their current status.  How do you update that?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @MarieL4932 ,

 

Please see our main article on contacts in Awaiting Confirmation status, which gives insight on what steps you or the contacts can take to re-subscribe and get the permission status updated.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @MarieL4932 ,

 

Please see our main article on contacts in Awaiting Confirmation status, which gives insight on what steps you or the contacts can take to re-subscribe and get the permission status updated.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
ShaheenGallegos
Rookie
0 Votes

I just signed up for SMS messages. We sent out the welcome email, I included myself, and everyone received the thank you email. Now everyone is in awaiting confirmation. I have not received any other emails. How do contacts get out of the awaitng confirmation status?

William_A
Administrator
0 Votes

The contacts have to follow the steps for opting in from the opt-in email. Please see the article linked in my earlier response for how Awaiting Confirmation status works, and the subsequent articles with additional info.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
ShaheenGallegos
Rookie
0 Votes

The contacts did not receive a text to subscribe... 

William_A
Administrator
0 Votes

You'll want to ask them to check their spam/junk folders then, or make sure you setup the opt-in email with the required elements. Otherwise, please contact our delivery / compliance team for further assistance. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (79%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST