Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Adding guests after registering for an event

SOLVED
Go to solution
KarenP8174
Campaign Collaborator
0 Votes

Someone registered for an event but did not add their guests.  Is there a way for me to go in add the guest for them?  It looks I can only alter the current registered info. 

 
1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration  and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @KarenP8174 ,

 

At this time, it is not possible for you or the registrant to edit guest info (including adding / removing them). If the registrant needs to add guests, you'll need to cancel their registration  and have them re-register.

 

If your event requires payment for items or attendance and they've already paid, they can submit their registration info, then exit the form once they get to the payment confirmation section. After that you can manually update their new registration to Attending and their payment status to Paid, to avoid having to do a refund and forcing them to re-pay.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST