On the Send Now page of a campaign, under the new system, it gives me the following message but does not highlight what I have to actually change/amend? 'You need to provide additional information. Please correct the errors below and try again.'
Hello everyone,
If you see this error show when scheduling your email, make sure to check the following sections of your email, either in the editor or on the scheduling screen:
For instructions on editing these different sections:
Hello and thank you for reaching out to The Community! We do apologize you experienced this, but it looks like you were able to schedule your email campaigns earlier today! If you encounter an issue like this again or if you just have some questions, please do not hesitate to reach back out.
I am having the same issue. Can you help, Antonas?
Hello @WellspringLiving ,
It looks like you were able to resolve the error. That said, for the sake of future troubleshooting, were there any special characters in the subject line or anything like that causing the problem?
I AM HAVING THE SAME ISSUE!
BUT THERE IS NO ERROR VISIBLE, PLEASE HELP!
THANK YOU
Hello @EmilyA1 ,
Just to confirm for troubleshooting, do you have:
Additionally, does your subject line have any special characters beyond basic text, commas, periods, or ampersands?
Hi William D,
I am having this same issue and am unable to schedule my email.
I have made sure that the below points are filled out:
As well as not having any special characters beyond basic text, commas, periods, or ampersands. In my subject line.
Please help!
Hello @IsabelS23 ,
Are you able to confirm if you're still running into this error? I was able to go into your account, and schedule our test without any issue.
Hi William
I have the same ISSUE when I try to schedule my email
I put this basic text with commas, periods and that (
CITY, VOLCANO AND BEACH ... ENJOY COSTA RICA PURA VIDA! )
When I want to send an email campaigns I only copy the last one, so I dont need to put all the information like phisical adress, from name, from address and reply-to address... the only thing that I need to full or change is the subject line and the time to schedule...
Today our Constant Contact has just change in visual appearance so I dont know how to fix
please Help cause I cant send any campaigns!!!
Best Regards
Hello @MiguelH53 ,
I just went in and was able to schedule all three of your latest draft emails without any issue (and immediately unshceduled). Are you still seeing the error? Can you elaborate on what exactly changed in appearance? Does clearing your cache alleviate the issue on your end at all?
Hi William
Appears he already fixed it!
Actually the appearance returned to the previous one, I think it was some kind of new image in the concept of the schedule
Thanks for your help
Best Regards
Hi, here we go again!
It appears the same issue back!
I send to you an image for best understand
I think I have all full in our campaign "save in draft" as usual
I hope you explain to us how can we fix and send the email
Thanks!
Hello @MiguelH53 ,
It looks like you're missing your country's state in your email footer's physical address. On the scheduling page, click to edit your footer, and you'll see that one of the required fields (for State) is blank. If you set that to your address' state, it should allow your email to go through. The fact that this isn't actually highlighted by the error message is a glitch, and our engineers are working on it.
Please let us know if you need any additional assistance.
Good Afternoon.
I need to send an e-mail campaigne but I can't because of a message in Constant Contact. I already have check on everything inside the program but everything seems to be ok. Please help me.
Hello @CarlosD1 ,
It looks like you're missing your country's state in your email footer's physical address. On the scheduling page, click to edit your footer, and you'll see that one of the required fields (for State) is blank. If you set that to your address' state, it should allow your email to go through. The fact that this isn't actually highlighted by the error message is a glitch, and our engineers are working on it.
Please let us know if you need any additional assistance.
Hello @FondoUnidoMx ,
It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?
We are not able to send email campaign as it is showing "You need to provide additional information. Please correct the errors below and try again."
But it doesn't show any error we have tried all steps provided in help box still no results. kindly guide us on urgent basis.
Hello,
It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?
Hello @YWCACambridge ,
It looks like you got your email sent this morning, was it an issue of something missing from your physical address section? Or was there something else happening?
I see this is a reoccurring issue.
I'm having the same issue. I've saved numerous times. Toddled between send now and schedule for later.
Still not resolved.
Ricardo
.
Hello @RichardK2928 ,
I opened up your scheduling page and it pointed out that your zip code had a space on the end of it. Once you remove that space the formatting should be accepted, and you can send your emails. Once you've updated this in the footer of your next email, it should be saved by default. Or you can update it in your Settings under Organization Info before then.
That worked. Thank for the assist William!
It's a holiday (president's day) and "all circuits are busy) when trying to call support. This is the THIRD email in a row that I've gotten this same error message when there is NO missing information. I've read through your responses and I can confirm I am STILL unable to schedule my email. The previous times, I called support and they just sent it out themselves admitting that there was nothing missing and it's just a technical "glitch" on their end. How many more months will this glitch still stop me from sending my emails on the DAY that I would like them sent? Please help!
I have made sure that the below points are filled out:
As well as not having any special characters beyond basic text, commas, periods, or ampersands. In my subject line.
Please help!
Jeanne Brei
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