App not showing campaigns

[BobG807]

I have a trial CC and launched a test campaign. I installed the App on my phone and no campaigns showed up. 🤔

[William_A · Accepted solution]

Hello @BobG807 ,

The mobile app is mainly for on-the-go campaigns of emails and social media posts. The only emails that can be edited on the app are ones created using the Cross Platform Editor. All emails' reporting is available on the app.

For more info on the CPE

Email campaigns still using the 3ge builder, Subject AB emails, events (and emails built within a specific event), surveys, and other campaign types not mentioned in the above paragraph cannot be created, viewed, or edited through the app as they're not designed for the mobile app's functionalities. Additionally, the app is not built for account, website, or billing management, which will need to be done via the browser UI. You'll need to use the regular website to access these campaign types.