Automated Email From Signup Form to an Additional Sales Contact List

[BrandonM125]

I am setting up a signup form with a custom field where a subscriber can enter a question or comment to the customer/company. After submitting they will get a Thank You email/receipt via an automated path. I need this email to also send to an additional list of the customers sales team, so they can reach out directly if needed. Is there a way to achieve this through Constant Contact? We are transferring this customer from SharpSpring, a Constant Contact owned platform, where this is handled via notification. Maybe there is a different method that I am missing?

[William_A · Accepted solution]

Hello @BrandonM125 ,

The Email & Digital Marketing system is not equipped to inquire about personalized information, except for surveys and event registrations. If you wish to create a sign-up form that can gather customized details or accept lengthy responses from new subscribers, while also automatically sending emails to specific distribution lists or members of the organization, it will have to be established separately from the Constant Contact account.