Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Automated Email Series not working

LingX8
Rookie
0 Votes

I have set up an automated campaign to test the feature with only two steps. 

The send immediately first step with a created email was sent successfully but the second wait one hour step based on an existing email was never sent.

Any steps I'm missing?

Top Answer
William_A
Administrator

Hello @LingX8 ,

 

So checking your automation, you set a very very specific delivery window (week day and time range) for the overall series. What this means is that if you didn't get those contacts added to your list soon enough based on that initial 10hr queue, and they fell outside of the date and time range you set for the automation's overall deliveries, then they won't be able to send for essentially another week.

 

I'd advise editing your automation's delivery window to something much more open and available. Otherwise you'll continue to run into these kinds of issues.


3 REPLIES 3
William_A
Administrator
0 Votes

Hello @LingX8 ,

 

It looks like you already ended the series. If you encounter this issue in your next test, make sure to leave the series active and reach out here for further troubleshooting, or call our general support for live assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
LingX8
Rookie
0 Votes

I have a campaign active right now. I have several contacts in the queue and I don't know why emails are not being sent at the indicated hour. 

William_A
Administrator
0 Votes

Hello @LingX8 ,

 

So checking your automation, you set a very very specific delivery window (week day and time range) for the overall series. What this means is that if you didn't get those contacts added to your list soon enough based on that initial 10hr queue, and they fell outside of the date and time range you set for the automation's overall deliveries, then they won't be able to send for essentially another week.

 

I'd advise editing your automation's delivery window to something much more open and available. Otherwise you'll continue to run into these kinds of issues.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST