Automated email series

[yaelw61]

I'm trying to delete a welcome email that automatically is sent every time someone signs up for my newsletter. When I press on "cancel series" Constant contact doesnt allow it, it says- "whoops something went wrong, please contacting support". Anyone know what I should do? I need this cancelled quickly

[William_A]

Hello @yaelw61 ,

It looks like this is an issue caused by some kind of artefact from a prior iteration of the automation system. I escalated the case with our higher level technical team so they can do what they need to, to get the series cancelled in your account. They should be reaching out to the account's main address later today, with an update on their progress.