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Automation Campaign Reporting - Delayed?

JerryC72
Rookie
‎12-27-2023 11:11 AM
0 Votes
‎12-27-2023 11:11 AM

Is anyone else having difficulty measuring the success of their automation campaigns? My team set up a campaign that is triggered by a new contact being added to a list. We tested on our team members and found that even though 3 people were added to the list, the number of "started" was showing as 1. We also have a campaign that is currently running with the same trigger that shows the number of sends is "3,625" while the number started is "2441." Shouldn't the sends be lower than the number started? Any feedback is appreciated. Thank you!

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1 REPLY 1
William_A
Administrator
Administrator
‎12-27-2023 11:23 AM
0 Votes
‎12-27-2023 11:23 AM

Hello @JerryC72 ,

 

Please call general support for live troubleshooting on your automations.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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