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Automation email series

BSkluz
Rookie

I have set up an automation email series and when I add a new contact to the list I selected, it doesn't send the email to the contact. Did I miss selecting something or is there something else I need to do on my end? 

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @BSkluz ,

 

Was the contact already in the list? Is the automation setup as a list-join? Is there an explicit delay step between the trigger and the first email step?


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William A
Community & Social Media Support
BSkluz
Rookie
0 Votes

No, I added the contact and then selected them to the list.  Not sure what the list-join is? I don't beleive I added a delayed trigger for the first email step.

William_A
Administrator
0 Votes

List-join is a type of trigger. Please check the type of trigger you have for your automation, and check the other troubleshooting information I asked about. Otherwise, please call our general support for live troubleshooting. 


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William A
Community & Social Media Support
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