Solved: Re: BUG: No Search Results Returned - Constant Contact Community

Marisa_M · ‎02-01-2024

Hello,

I have noticed that if I have been logged into CTCT for a period of time, and I get the timeout warning that asks me if I want to stay logged in, if I say yes, and subsequently try to do any kind of search for my campaigns, no results are returned.
It seems that when I click to 'stay logged in', it revalidates my CTCT UI access, however whatever server your search is linked to, must be logging me out.
To correct this I have to log out completely and log back in and then I can search again.
Please fix this!
Thank you.

William_A · ‎02-01-2024

Hello @Marisa_M ,

Our Tier 2 team is going to look into your description of the issue further, and will be reaching out within the next four business days to the account's listed contact info, to either provide an update or if they need more info.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎02-01-2024

Hello @Marisa_M ,

Our Tier 2 team is going to look into your description of the issue further, and will be reaching out within the next four business days to the account's listed contact info, to either provide an update or if they need more info.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Marisa_M · ‎02-06-2024

This appears to have been fixed, thank you!

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