Solved: Bounced Emails - Constant Contact Community

PaulaJ34 · ‎01-31-2022

Hello,

I have a family that is not receiving any of our messages. it shows they are subscribed but that 100% of the messages have bounced. Please see attached. How can i fix this issue? Thanks!

William_A · ‎02-01-2022

Hello @PaulaJ34 ,

I got the contacts unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

See also:

Managing and Removing Bounces

The Suspended Bounce Category

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William A
Community & Social Media Support

View solution in original post

William_A · ‎02-01-2022

Hello @PaulaJ34 ,

I got the contacts unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

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