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Bounced Emails

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PaulaJ34
Rookie
‎01-31-2022 10:00 PM
0 Votes
‎01-31-2022 10:00 PM

Hello,

 

I have a family that is not receiving any of our messages. it shows they are subscribed but that 100% of the messages have bounced. Please see attached. How can i fix this issue? Thanks!

 

 

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎02-01-2022 10:08 AM
0 Votes
‎02-01-2022 10:08 AM

Hello @PaulaJ34 ,

 

I got the contacts unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

 

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. 

 

See also:

Managing and Removing Bounces

The Suspended Bounce Category


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎02-01-2022 10:08 AM
0 Votes
‎02-01-2022 10:08 AM

Hello @PaulaJ34 ,

 

I got the contacts unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.

 

If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. 

 

See also:

Managing and Removing Bounces

The Suspended Bounce Category


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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