Bounced and suspended email

MarcoFish
Rookie
0 Votes

I have two individuals who can not receive emails from Constant Contact, yet their email addresses are correct and I can email them easily outside of Constant Contact. Their accounts appear to be from a small ISP @primesh.com - can this be fixed so their emails go through? I use Constant Contact to communicate with the 400 members of our club.

2 REPLIES 2
William_A
Administrator
0 Votes

Hello @MarcoFish ,

 

Contacts become suspended when our system receives a non-existent bounce report from the receiving network or email program. After enough of these bounces, whether it's you or someone else using our system to send to that address, our system will set the address to "suspended."

 

If you believe these contacts are actually viable, you're welcome to try unsuspending them in your account, and resend / quicksend to them. If we get another non-existent bounce report, they'll go back into suspension. If you're needing a very large number of them unsuspended in bulk, then I'd recommend speaking with our Delivery team so they can do a mass unsuspend and collect info on why so many allegedly viable contacts bounced as non-existent enough to trigger suspension.  

 

See also:

Managing bounced contacts


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MarcoFish
Rookie
0 Votes

William A - I did not knw about the quick send - I am giving that a try.

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST