Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Broken Export

GerritG
Rookie
0 Votes

When I select Bounces to delete and try to export that list, I get a message that says that's not working. I have brought this to your attention several times. The last time the agent said they know that to be a problem and "they're working on it."

 

It has been over a year that this problem has existed. I know there's a workaround - create a new list and export those names to that list - but I shouldn't have to do that month after month.

 

So, as one who rarely complains, I'm complaining!!

1 REPLY 1
Kyle_R
Employee
0 Votes

Hi @GerritG ,

 

Thanks for raising this issue to us again. I do see it's still in our backlog, I apologize for the continued trouble. I know you said you were aware of a workaround of creating a new list. If it's helpful, if the issue you're experiencing is exporting the "Recommended for removal" category, the issue does seem to be specific to that category. If you change the bounce report to show "All Types" (or a different specific category of bounces) you should be able to export that list. I only say that in case you find it easier than making the list, but I understand that regardless of workaround the issue still persists for you.

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST