Campaign Didn’t Go To Me?

[LindsayLawrence]

I recently took over an account for the newsletter for my church. I ran it for years and stopped in 2019. Each time I would send the campaigns/newsletters to my contact list, I would receive the email, too, because I was subscribed to the list. Today I sent my first campaign since 2019 and it says sent, but it did not go to me. I also noticed that no one with a gmail address has opened it yet (hours later). Has something changed that I need to do to get these emails in gmail inboxes? Is it just that it doesn’t send to the sender anymore? Gmail wasn’t an issue in 2019 and before. (Yes, I’ve checked spam, promotions folders, etc)

[William_A]

Hello @LindsayLawrence ,

I was able to test send your emails and receive them in my inbox right away, without any issues. However, I am not you, which is what your email program is likely having an issue with. When you send an email to yourself through us - test or otherwise - it has the chance to trigger a warning message or be spammed out depending on your email program's settings. This is because it's an email being sent to you, claiming to be from yourself, but actually coming from a different source (us). For you, it should be as simple as dragging the email into your regular inbox to teach your email program's algorithm to trust it. 

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication if you start sending emails using an address that has its own domain, rather than a free one (Gmail, Live, Yahoo, AOL, Hotmail, Verizon, etc.)

If you'd like to learn more about safelisting, and what it entails:

• Safelisting domains in a security system
• Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

See also:

Email Authentication