Campaign Inner Background Disappeared

[user430154]

I sent out a campaign that appeared fine on my Gmail account, but the inner background disappeared when I viewed the same campaign on my Yahoo account? I noticed that if I selected the "Tile" or "Center" inner background options, the inner background "DID NOT" disappear on Yahoo, but if I selected the "Cover" inner background option, it disappeared on Yahoo.  All three inner background options appear fine on Gmail, but I'm concerned as to what other email "domains", that I sent my campaign to (i.e., "@msn.com", "@verizon.net", "@comcast.net", "@aol.com", etc...) that may also have received my campaign where the inner background image disappeared. And to make matters worse, the inner background image was dark, and the text on the image was "white", which means when the inner background image disappeared, the campaign appeared to have nothing on it. So what is the "Cover" option, and why is this the only inner background option that disappears on the Yahoo domain and possibly on others?

[Caitlin_M]

Hi @user430154. The inner background image being displayed usually depends on the email client. In email clients such as Yahoo and Outlook, the email client is unable to render the image due to the coding we use. This isn't the case for all email clients, as you are seeing with the image displaying on Gmail. 

I spoke with our advanced support team and they're going to do some further digging into why the image appears in some background options. They'll contact you via email with updates.