Campaigns not launching from company's email

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FernandoK72
Rookie
0 Votes

Hello there, we have tried launching campaigns from personal email accounts and have had no issues. However, when we try to do it from a company email account it never reaches our contacts. Any help will be appreciated. Thank you !

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William_A
Administrator

Hello @FernandoK72 ,

 

If you're sending from a private domain, then you'll want to setup your account for self-authentication. Otherwise, some networks and security will see your email claiming to come from you, but is actually coming from our servers, and treat it like it's a spoof / spam. By setting up self-authentication, you mark us sending your emails as officially approved, and to be treated as though they're coming directly from you.

 

If you'd like further insight and troubleshooting on your delivery, or guidance on setting up self-authentication beyond what's in the linked article, I'd recommend speaking with our Delivery team directly

 

See also:

Email Authentication FAQ


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @FernandoK72 ,

 

If you're sending from a private domain, then you'll want to setup your account for self-authentication. Otherwise, some networks and security will see your email claiming to come from you, but is actually coming from our servers, and treat it like it's a spoof / spam. By setting up self-authentication, you mark us sending your emails as officially approved, and to be treated as though they're coming directly from you.

 

If you'd like further insight and troubleshooting on your delivery, or guidance on setting up self-authentication beyond what's in the linked article, I'd recommend speaking with our Delivery team directly

 

See also:

Email Authentication FAQ


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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