Campaigns not launching from company's email

[FernandoK72]

Hello there, we have tried launching campaigns from personal email accounts and have had no issues. However, when we try to do it from a company email account it never reaches our contacts. Any help will be appreciated. Thank you !

[William_A · Accepted solution]

Hello @FernandoK72 ,

If you're sending from a private domain, then you'll want to setup your account for self-authentication. Otherwise, some networks and security will see your email claiming to come from you, but is actually coming from our servers, and treat it like it's a spoof / spam. By setting up self-authentication, you mark us sending your emails as officially approved, and to be treated as though they're coming directly from you.

If you'd like further insight and troubleshooting on your delivery, or guidance on setting up self-authentication beyond what's in the linked article, I'd recommend speaking with our Delivery team directly. 

See also:

Email Authentication FAQ