Can't save my work

RebeccaH2223
Rookie
0 Votes

Is anyone experiencing a problem with saving their work right now?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @RebeccaH2223 ,

 

Please call our general support for live troubleshooting, and to provide your results and answers to the following troubleshooting questions and steps:

  • Are you using a VPN? If so, please try disabling the VPN. Which VPN program/service are you using?
  • Try another network, if available - i.e. another wifi or switching to mobile data.
  • What security program are you using? Does safelisting help?
  • Are other computers affected, or just one?
  • Are other browsers affected, or just one?
  • If just one browser is affected, does incognito/private mode help? If so, please list the browser extensions you have active on your regular browser.

The reason why we need this information is to find a commonality between these reports and pinpoint what causes the error because it is not easily reproducible on our end. If you're unable to call in, please email us at communitysupport(at)constantcontact(dot)com with answers and results of the above troubleshooting steps.

 

See also:

Connectivity FAQ    


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William A
Community & Social Media Support
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