Master email marketing fundamentals. Join the Ready, Set, Send Challenge Week 3!

Change Contact Source from "Source app"

SOLVED
Go to solution
HolliS85
Rookie
0 Votes
Does Constant contact have a plugin that would allow the contact source to be tracked for any submissions? Right now in the list if it came from a wordpress form, it shows "Other app" as the source. It makes sense to me, that the source could be coded specifically to show where the contact came from because I’m sure some brands have multiple sites and even multiple popups within the sites that they’d need to track the incoming data differently. 
1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @HolliS85 ,

 

Wordpress form submissions should be showing "Wordpress Form" as their source, if they actually came from the integration we've developed for them. If they come from another sign up form system you have on your WP site, then they will show as "other.". We don't have the codes to every single 3rd party integration and form, so those unrecognized sources will typically be marked as "other."

 

If you believe the contacts are signing up through the official WP integration we've developed and are still being sourced as something other than Wordpress, please call our general support for live troubleshooting and/or Tier 2 integration assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @HolliS85 ,

 

Wordpress form submissions should be showing "Wordpress Form" as their source, if they actually came from the integration we've developed for them. If they come from another sign up form system you have on your WP site, then they will show as "other.". We don't have the codes to every single 3rd party integration and form, so those unrecognized sources will typically be marked as "other."

 

If you believe the contacts are signing up through the official WP integration we've developed and are still being sourced as something other than Wordpress, please call our general support for live troubleshooting and/or Tier 2 integration assistance.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST