In the Reporting section for a specific email, can you explain the difference between the number of Clicks (shown under the Click Rate box) and the number of Total Click-Throughs (shown near the bottom of the page, under the list of links)? Thanks.
Solved! Go to Solution.
Hello @DOMW24 ,
I'd advise going through our main article on emails' click rates. There are three elements to keep in mind with your click rate:
The numbers will be different because they're recording different metrics for the clicks. Your account's click rate average will be determined based on the email's unique click rate, not the individual links'.
Hello @DOMW24 ,
I'd advise going through our main article on emails' click rates. There are three elements to keep in mind with your click rate:
The numbers will be different because they're recording different metrics for the clicks. Your account's click rate average will be determined based on the email's unique click rate, not the individual links'.
I see. So the number of clicks is related to the times any link was clicked, whereas total click-throughs (as well as the click rate percentage) has to do with the number of contacts that clicked. Is that correct? Thank you for the explanation.
Yes total clicks is total overall clicks. Click rate is % of openers clicking something. Click numbers for specific links is number of contacts that clicked that specific link.
New poster here, and I'm still confused because our newsletter report is claiming more clicks on individual items than overall clicks.
In other words, it says 154 clicks. (Is not labeled as unique or total, just "clicks.") But then there's a list, from most popular to list popular, of each link in the newsletter that was clicked. The No. 1 most popular got 98 clicks, the second most popular got 83 clicks -- that's already 181 clicks, more than the supposed total, and there are more than a dozen additional links that were clicked on to various degrees.
Thank you!
Featured Article
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See ArticleFeatured Thread
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View threadFeatured Thread
Learn how to create emails to effectively engage with your audience and drive the results you want.
Join challengeWe’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start Here