Solved: Re: can't connect my instagram - Constant Contact Community

ColletteF24 · ‎12-09-2021

I'm trying to connect my business instagram and it isn't showing as an option. There needs to be a way to add the information.

William_A · ‎12-10-2021

Hello @ColletteF24 ,

Is your Instagram business page connected to your Facebook business manager , the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type.

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account

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William A
Community & Social Media Support

View solution in original post

William_A · ‎12-10-2021

Hello @ColletteF24 ,

Is your Instagram business page connected to your Facebook business manager , the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type.

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

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