Contact No Permissions set

[AnnS32]

How do I find all the contacts that have no permissions Set How do I sort to find those contacts that have 0% opens from ALL newsletters, not just 1 specfic newsletter

[Caitlin_M · Accepted solution]

Hi @AnnS32. You can filter contacts by their status type to find those who have the status of No Permission Set. At this time, there isn't reporting available that will find contacts who have never opened an email. However, you can create a segment and set the criteria to find contacts who have not opened an email within the past year.

[KathySazama]

Caitlin,

I don't understand the no permission set on my contacts.  Are these people who have signed up on my email contact list?  I may not know them?  I am not sure how they did that if they freely signed up.  Or did I add them to my contact list and did not indicate they gave me permission.  Please clarify.

[William_A]

Hello @KathySazama ,

Some ways of contacts being added to your account may result in them having no permissions set. These are considered inactive contacts, and thus are not billable nor able to be sent to.

For example, one of the most common is via events registration. When a non-contact registrant signs up for an event, and they do not check the box to sign up for your other emails (assuming the option was provided), then they’ll be added as a contact, but not one you can email outside of that specific event. 

If you know these are contacts who do want to receive your regular emails from us, they can utilize one of your regular sign up forms (if you have any), or they can be edited to have their permission type changed. Keep in mind certain elements of contact editing, including permission changes, may be restricted based on certain Compliance factors like how the contact was added, if they've unsubbed and resubbed previously, etc.