Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Contact Report Emails

SOLVED
Go to solution
MaureenP7
Rookie
0 Votes

It looks like I'm not receiving all the contact update emails with new subscribers and unsubscribes. They are not being sent to spam, they just seem to not be generated. I sent an email on Monday that says 22 people unsubscribed but the email I got this morning only shows 2 unsubscribed.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @MaureenP7 ,

 

If you have the notification emails set for daily, your email program may be delaying or simply not delivering the notification emails due to the frequency, especially if they've been previously deleted without opening, or if the sending address isn't safelisted in your email program. Since you sent the email Monday, the daily notification sent today may not contain those that unsubbed after the notification was formed and sent out. The only suggestion I'd have is to make sure the address that's used to send those automated subscribed updates is safelisted. You could also potentially make a rule in your email program to have emails of that nature or with that subject line automatically sorted into a particular folder, rather than just your normal inbox. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @MaureenP7 ,

 

If you have the notification emails set for daily, your email program may be delaying or simply not delivering the notification emails due to the frequency, especially if they've been previously deleted without opening, or if the sending address isn't safelisted in your email program. Since you sent the email Monday, the daily notification sent today may not contain those that unsubbed after the notification was formed and sent out. The only suggestion I'd have is to make sure the address that's used to send those automated subscribed updates is safelisted. You could also potentially make a rule in your email program to have emails of that nature or with that subject line automatically sorted into a particular folder, rather than just your normal inbox. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST