I am wondering if when a contact unsubscribes themselves through an email- do they unsubscribe from that list only? Or are the unsubscribed from all lists that they are on?
If they are subscribed from all lists, is there a way for them to simply "update their preferences" rather than unsubscribe completely?
Solved! Go to Solution.
Hello @Jen1976 ,
When a contact unsubscribes they're unsubscribing from your account, meaning you cannot send them any further emails unless they resubscribe. By default there's also an "Update Profile" option in the footer next to the unsubscibe link, unless you've turned it off in your account Settings.
Hello @Jen1976 ,
When a contact unsubscribes they're unsubscribing from your account, meaning you cannot send them any further emails unless they resubscribe. By default there's also an "Update Profile" option in the footer next to the unsubscibe link, unless you've turned it off in your account Settings.
Is there a way that when they click unsubscribe it takes them to the update preferences page instead of automatically unsubscribing them from everything?
If you've provided multiple list options for your Update Profile form, then those options will appear as alternatives to add/remove themselves from on the same page they'd be confirming the email address they wish to unsubscribe.
For some reason it is not doing that. It is exactly what I want it to do though. But every time that I got to unsubscribe it doesn't give me that option, even though the email address I am on is on 3 different lists.
I checked your account, and you don't have any lists selected for your UP form. Please follow the instructions in the UP article linked earlier, to make sure you're adding those lists as selectable options.
That was what I was missing! Thank you so much.
Featured Article
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See ArticleFeatured Thread
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View threadFeatured Thread
Learn how to create emails to effectively engage with your audience and drive the results you want.
Join challengeWe’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start Here