Existing Contact's information including first and last names are being changed in Constant Contacts when contacts register for an event.
Scenario: John Smith registers for an event, misspelling his name Jonh Smtih. His Constant Contact Contact record changes to Jonh Smtih and subsequent email campaigns and event invitations with his name inserted will appear as Jonh Smtih.
Hello @PeterT4965 ,
This isn't something that can really be controlled. If your contacts are signing up for an event, and providing new contact information when they apply to be added to a list, then the system will have to accept that information - similar to how a sign up form would if the contact misspells their own name.
Your assertion "This isn't something that can really be controlled" directly contradicts a Constant Contact level 2 tech support, who during a recent telephone call acknowledged this issue as a known bug and logged it as such.
Perhaps the Administrator would care to address my reply above, specifically....
I'd advise calling our general support so they can continue troubleshooting the issue live.
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