Custom fields show in preview but are blank in the actual email when sent

[SusanC25]

I'm sending an email with 4 custom fields. When I view this email in preview and insert a contact I see the contact's information and everything looks as it should. When I send the test email, the fields are blank when it's received.

[Zoe_H]

Hello @SusanC25,

Thank you for reaching out to the Community! Those fields will be blank if you are seeing it to yourself and you don't have those fields entered under your contact information. Have any of your customers reported that they are blank for them as well? 

[SusanC25]

I do have the fields under my own contact and also under one other test contact.

When I look at it in preview it shows me the customized email for myself, my other test contact, and every name on the list it will be sent to. But when I actually send it to myself and the other test contact, in spite of the fact that the individualized info in those fields shows up in the preview, the fields are blank when they arrive in my and my test contact's inbox.

I've sent this identical email several years in a row and I've never had this problem.

[Zoe_H · Accepted solution]

Hello @SusanC25,

Thank you for that information! Your custom fields will only appear in an email that is sent live to your contact list. Test sends will appear blank. I do apologize for any inconvenience. 

[SusanC25]

Thank you Zoe!

[Zoe_H]

Hello @SusanC25,

Of course, have a wonderful rest of your weekend!