Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

Email Inquiry

SOLVED
Go to solution
SINYderm
Rookie
0 Votes

Good Afternoon,

 

I sent a mass email to my clients, but the email address linked to my account at the time was not working.  I updated the email address a few days later. Would any new client responses be sent to the new email address? And what about the responses before I updated the email address—is there a way to retrieve them?

 

Thank you,

Mark

1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @SINYderm,

 

Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @SINYderm,

 

Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST