Solved: Emails going into promotion - Constant Contact Community

user5871287 · ‎04-12-2022

Hi there,

Can someone tell me why these emails are sent to receiver's promotion box instead of inbox? i did 5 test emails before sending it, and it sent to the promotion box ? all gmails

William_A · ‎04-12-2022

Hello @user5871287 ,

I'd advise going through this article on why emails get put into Gmail's Promotions inbox tab (assuming the recipient has that turned on). Unfortunately this is only something the recipient can resolve - either by turning off the Promotions tab or by moving your emails to their regular inbox to "teach" the algorithm that's where they want it. This is standard across the industry for ESPs.

If you have additional questions regarding your delivery beyond that, I'd advise speaking with the Delivery team directly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎04-12-2022

Hello @user5871287 ,

I'd advise going through this article on why emails get put into Gmail's Promotions inbox tab (assuming the recipient has that turned on). Unfortunately this is only something the recipient can resolve - either by turning off the Promotions tab or by moving your emails to their regular inbox to "teach" the algorithm that's where they want it. This is standard across the industry for ESPs.

If you have additional questions regarding your delivery beyond that, I'd advise speaking with the Delivery team directly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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