Emails marked as spam in Outlook

[CCAMarketing2022]

Another question! None of the Constant Contact emails are coming through to Outlook. It keeps getting flagged as SPAM. I have asked others in our organization, and the same thing is happening to them. However, it is coming to my personal Gmail account with no issues. Any advice on how to fix this?

[William_A · Accepted solution]

Hello @CCAMarketing2022 ,

Is the Outlook address the exact same as your sending address, or in the same domain as it? When you send an email to yourself through us - test or otherwise - it has the chance to trigger a warning message or be spammed out depending on your email program's settings. This is because it's an email being sent to you, claiming to be from yourself, but actually coming from a different source (us). For you, it should be as simple as dragging the email into your regular inbox to teach your email program's algorithm to trust it. 

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication when you're sending from email addresses that have their own domain, rather than a free one (Gmail, Live, Yahoo, AOL, Hotmail, Verizon, etc.)

If you'd like to learn more about safelisting, and what it entails:

• Safelisting domains in a security system
• Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

[CCAMarketing2022]

Thank you! This is a great point that I hadn't thought of!