Hello Community!
With the legacy event tool’s retirement on March 31, 2024, we wanted to make sure we got some common questions answered regarding how the process will be going forward, and highlight our existing resources on the new event tool.
If you don’t see your question below, feel free to reach out in the Community or our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request.
Quick Reference to Event-Related Articles
What is happening to the legacy event system?
Back in late 2020, we began notifying customers that we were exploring a new event builder to better tie in with our updating systems for emails, landing pages, and more. As we’ve evolved our platform to have more cross-functionality between campaign types, and more streamlined building processes, it became that a new and improved event tool would be needed to tie into these features. While the original plan had been 2022 legacy event retirement, the date needed to be pushed back as more functionality was developed in the linked systems for different campaign types. Now, it’s time for the new event tool to be front and center.
The legacy event tool was retired after March 31, 2024.
After June 1, 2024 the legacy event tool and its data is no longer accessible in our system.
To get a better understanding of the similarities and differences between the legacy and new event tool, we recommend checking out our main article on the topic.
Can I convert my legacy events into the new system?
Yes! Our devs developed a way to be able to pull the basic settings for a legacy event into the new tool , to quickly get you into the new system without having to retype everything for your regular events. This conversion cannot bring over emails and landing pages however, as the legacy event system used the now-defunct 2GE builder, which isn’t at all compatible with the CPE builder.
See also:
How does the ticket-based registration system work compared to the legacy registration system? Do I need to have tickets?
We tried to make it feel the same - tickets are registrants, whether they’re the main registrant, additional guests, or otherwise. You’re able to ask event registration questions that would cover the whole group, or would be specific per ticket-holder. Our devs are also working on ways to further diversify the questions you can ask your registrants on a ticket-by-ticket basis.
While setting up tickets, you can also create codes for the sake of discounts or hiding the ticket from general registrants. These hidden codes can also help keep your event private.
For a full overview of setting up tickets for your event, make sure to check out our main article on the topic.
See also:
Where do I see the registrants and reporting for my event?
Just like the legacy system, the event dashboard gives you access to view, manage, and export your event registrants - including their statuses, guests, addons, and other details asked for in the registration.
The new event system also provides additional info on overall order (registration) totals, ticket types, addons, and promo codes utilized. Make sure to check out our article on viewing and exporting event activity reports for a full overview of how reporting works in the new event tool.
See also:
Navigating the event dashboard
How are payments handled?
Similar to before, however, the contract with Chase’s WePay system ended after March 31, 2024. Currently, PayPal and Stripe are the available online payment processors, and our devs are exploring contracts with other potential providers. We'll update our articles and this FAQ accordingly, if there’s changes to the available online payment processors.
Just as with the legacy system, there are processing fees associated with sold tickets and addons. PayPal charges a fee of 3.49% + $0.49 (may vary based on your agreement with PayPal) and Stripe charges a fee of 2.9% + $0.30. We also collect a fee of 2.9% of the transaction. You can choose to either have these fees taken out of your total revenue, or have the registrants cover the transaction fees.
For step-by-step and visual guidance on setting up payment options for your event, we recommend following along with this article.
If you’re needing to refund a registrant for a cancellation or error, you can update their status within the event dashboard, and refund them via the online payment processor they used.
I’ve published the event, now what?
Now you can start pushing the event out to your contacts and social followers!
If you want an informational landing page to be seen prior to the registration form, we definitely recommend using either the auto-generated one we provide after publishing your event, or creating your own.
Confirmation emails are coded to pull a lot of their information from the event’s basics, but do allow some customization for supplemental wording. Check the wording to make sure it works for your needs, or rewrite the text with what you prefer for thanking your registrants.
Once you’ve done that, you can start promoting your event! Send email invites to your contacts, create social posts inviting your followers to sign up, and share your event calendar.
How do I find articles related to the new event system in the Help tab and the Knowledge Base site?
Any articles that pertain specifically to the retiring legacy system now have the “Legacy” in their name - to help differentiate them from our new system’s articles. For the sake of searching, any articles regarding the new event system will have “eventsv2” and/or “events v2” as tags, which you can include as part of your question. For example you might search “eventsv2 payments” or “events v2 create.”
With the legacy system fully shutdown after June 1, 2024, any articles pertaining to it have been removed from the Help tab and Knowledge Base.
Where can I submit feedback on the new event system?
Our devs are hard at work improving the new event tool even further, and always looking for insight on desired features and usability requests. Make sure to check out our Community’s Ideas board, and look (or search) for threads with “Events 2.0” in the title.
We hope this FAQ can answer your questions regarding the new event tool, and get you started with building your events. If you have additional questions, our support teams are happy to help here in the Community, and through our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request.
Remember, you’ve got this, you’ve got us!
